Technology Specialist - Wholesale Service Delivery

At Morrisons we are continually driving transformational change in our business through the innovative use of technology. In this role, you'll be responsible for providing specialist analytical, technical and operational expertise to the Technology wholesale team. Managing relationships with areas across the business and with a number of our suppliers, you'll provide technical SME support and Service Management of Applications, including products and services across our wholesale technology landscape, as well as through our wholesale technology partners.

Quality:

• Adherence to Policies and Procedures (KPI, SLA and OLAs)
• Maturing and growth of function
• Escalation integrity
• Continuous Improvement
• My Performance Plan
  
  

Key Relationships:

• Driving Supplier relationships
• Coordinate and drive Technology teams to deliver outcomes
• Influence Technology Management
• Connect relevant parties for common goals
  
  

Accountabilities:

• Customer
• Ownership of supplier performance and service improvement initiatives
• Building strong working relationships with customers and suppliers in a multi sourced environment and manage conflict when necessary
• Provide specialist expertise in specific functional or technological disciplines to ensure that Morrisons has credible representation
  
  

Colleague:

• Work collaboratively with Technology colleagues and partners to facilitate relationship building
• Grow and nurture the capability of our people to deliver operational excellence for Morrisons
• Demonstrates a professional and specialist culture, with a focus on accuracy
• Offers advice underpinned by professional knowledge
  
  

Operational:

• Provide specialist support of domain applications, products and services
• Engage in and help drive Incident and Problem processes using ServiceNow
• Managing changes within ServiceNow
• Ownership and delivery of continuous improvement planning and implementation within the team based on regular feedback from customers and service providers
• Define, implement and validate key processes across the team
• Drive supplier compliance by following agreed processes and regular service reviews
• Performs day to day senior analytical activities across the Technology team
• Provide and facilitate day to day guidance and assistance to solution architects and developers for example, performing technical analysis, writing technical documentation and creating solution designs
• Responsible for activities across the team including; assisting the Technology Manager with OPEX (reviewing budgets, raising
• Purchase Orders, receipting Invoices), undertaking audits across knowledge banks, preparation and presentation of service reporting to senior stakeholders in Technology and the Operation
  
  

Sales and Profit:

• Owns and actions mitigation of financial risk
• Maintains a cost conscious approach and actively seeks and delivers on opportunities
• Focus on delivering the best service at the best price for Morrisons
  
  

About You

We're looking for someone with:

• Strong presentation, persuasion and negotiation skills
• Relationship Management
• Conflict Management
• Excellent communication skills
• Strong skills in influencing and coaching others
• ITILv3/ v4 or Agile Service Delivery certification desired
  
  

About Us

In return for all your hard work, you will receive:

• 15% discount in store from the day you join us
• Additional 10% discount card for a friend or family member
• Annual bonus scheme
• Career progression and development opportunities
• Generous holiday entitlement
• Market leading pension scheme and life assurance
• Healthcare benefits including Aviva Digital GP
• ‘MyPerks’ giving you discount with over 850 retailers
• Free parking onsite
• Enhanced Family, Maternity and Paternity Leave
• Private healthcare
  
  

Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!

At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.

There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!

At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.

We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive and make a difference.