Technical Support Project Manager - Belfast

About Delinea:

Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Summary:

We are seeking a dynamic, self-starting and results-driven Project Manager to join our Technical Support team. The ideal candidate will be responsible for partnering with leaders and team members across the organization to proactively identify, plan, and execute projects or programs that enhance efficiency and improve the customer experience. This role requires a strategic thinker with excellent communication skills who can work across levels and functional organizations to drive results. A strong focus on speed, efficiency, and customer satisfaction is essential.

This position must be based in the Belfast Metro area.

What You'll Do:

• Drive projects within the Technical Support organization aimed at building efficiency and enhancing the customer experience.
• Actively collaborate with cross-functional teams to contribute to or lead projects that align with organizational goals.
• Develop and manage streamlined project plans, including scope, objectives, timelines, and resource allocation.
• Own project progress, actively identify potential risks, and implement mitigation strategies to ensure timely and successful project delivery.
• Engage with key stakeholders to communicate project status, updates, and outcomes to all levels of the organization.
• Analyze data and feedback to identify areas for improvement and implement solutions that enhance operational efficiency and customer satisfaction.
• Foster a culture of continuous improvement by encouraging innovative solutions and best practices.
• Ensure all projects are aligned with the company's strategic objectives and customer-centric approach.
  
  

What You'll Need:

• Proven experience as a Project Manager within a technical support or customer service environment, preferably with a cybersecurity and/or SaaS background.
• Strong understanding of project management methodologies and tools with a focus on driving projects to completion within agreed timelines.
• Excellent communication, leadership, and interpersonal skills with people at all levels from individual contributor to executives, especially in a technical environment.
• Ability to work collaboratively across departments, functional groups, geographies and cultures.
• Strong analytical and problem-solving skills.
• Ability to work independently to achieve key outcomes.
• PMP or other relevant project management certification is a plus.
  
  

Delinea Culture & Benefits:

Why work at Delinea?

• We’re passionate problem-solvers doing our part to make the world a safer place.
• We invest in people who are smart, self-motivated, and collaborative.
• What we offer in return is meaningful work, a culture of innovation and great career progression.
  
  

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.