Support Services Manger

Job Description

Note for Recruitment Agencies:

We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release.

We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Resourcing Partner.

SUPPORT SERVICES MANAGER – FACILITIES MANAGEMENT

ROMFORD

What you will be doing:

An opportunity has arisen for a Support Services Manager to join the team at Galliford Try within our Facilities Management Business.

Ideally, you will based in or around the Romford area and will have the opportunity to travel across multiple sites/projects in the Region.

The successful candidate will oversee the Customer Service Centre, the Central Administration Team and the Training Coordination. There are three teams within the Romford office which supports the Facilities Management division of the business. The support functions are both client facing and in support of operations.

• Manage three service teams to create a uniformed working environment.
• HR responsibilities such as people management, recruitment, and development
• Ensure deadlines are met for payment terms and queries are resolved in a timely manner.
• Participate in review meetings and process change meetings.
• Support the contracts team within information and changes in requirements.
• Work with the Head of Support Services in defining a standard delivery model for the Administration support.
• Mobilise new contracts and offer support to the contract team for all departments delivery
• Partake in developing the use of technology to enhance processes and automate tasks to create efficiencies.
• Prepare reports to keep Senior Management Teams informed with process, compliance & any arising issues within are of responsibility.
• Manage the day to day running of the office including building maintenance
• Manage the provision of confidential and sensitive information
  
  

About You:

• Able to organise and plan own workload to ensure deadlines are met.
• Possess excellent customer care skills e.g. dealing with suppliers, internal customers, complaints etc.
• Able to liaise and communicate effectively both written and verbally.
• Able to work both on own initiative and as part of a team.
• Able to work under pressure and to tight deadlines.
• Flexible and adaptable approach
• Willingness to participate in the development of new processes and in team activities.
• Displays a positive, can do and helpful attitude at all times.
• Provide a high-quality service by telephone and e-mail
• Experience of managing a team and completing all HR processes such as people management to people development ideally in a contact centre environment
• Experience of working in a complex multi- contracted environment
• Experience of purchasing process from the creation of POs’s, resolving queries to payment
• Experience of working with a finance system such as Orbit
• Experience of working with a CAFM (Computer Aided Facilities Management) software such as MRI Evolution
• Computer literate with knowledge/experience of Microsoft suite i.e. word, excel, PowerPoint
  
  

What We Can Offer in Return:

With an impressive order book of over £3.8 billion we are one of the industry’s leading principal contractors, affording you the opportunity to work on some of the UK’s most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we’re poised for further growth and success, so if you’re committed, talented and enthusiastic, Galliford Try is the right place for you.

We are committed to maintaining the physical and mental wellbeing of all our people, through our ‘Be Well’ programme which offers discounts on certain products, advice and support for a range of issues.

We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential.

Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged.

Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team.

Our benefits:

We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary.

• Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays
• A wide range of corporate discounts
• Cycle to Work schemes
• Comprehensive pension plan
• Regular Save as You Earn share purchase scheme
• Private medical scheme options are available for all salaried employees and our employee assistance programme also provides free 24/7 support to those who need it
• Paid for yearly membership to one recognised professional association relevant to your role
  
  

About us:

Galliford Try is one of the UK’s leading construction groups with a vision to continuously be a people-orientated, progressive business, driven by our values to deliver lasting change for our stakeholders and the communities we work in.

Our purpose is to improve people’s lives through building the facilities and infrastructure that communities need, providing opportunities for our people to learn, grow and progress, working with our supply chain to promote the very best working practice and caring for the environment in which we work.

We do this by holding true to our values, delivering excellence for our clients and the community, being passionate about our role in providing vital services, putting integrity at the heart of our business by doing the right thing, and collaborating with our clients, supply chain and stakeholders to deliver lasting change and long-term value.

For more information on this role or to enquire about other positions available within our Specialist Services business please contact Chloe Phillips on [email protected].

Additional Information:

Galliford Try welcomes applications from candidates who would like to work full-time, reduced hours or flexibly and this will be discussed in more detail as part of the recruitment process.

We encourage, and would be grateful if, you could confirm any requirements we can reasonably fulfil to make this application a positive experience for you.

Don’t meet every requirement of the role? Studies have shown that some people are less likely to apply for jobs unless they meet every single qualification. At Galliford Try, we are committed to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement of the role, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

As a Disability Confident employer, we have committed to offer an interview to any candidate with a long-term health condition or disability that meet the essential criteria for the advertised position. Please contact the Resourcing Partner listed within the job advert if you believe this applies to you. We will also take the opportunity to discuss any adjustments required for your interview.

A full job description for this role is available upon request.

About The Team

Galliford Try Facilities Management (GTFM) has been providing customer focused Facilities and Property Management service solutions for over 15 years. We provide Total FM, Hard FM and Lifecycle services to both Public and Private sector clients nationally.

We utilise Computer Aided Facilities Management system technology to provide the most efficient service available for delivery of planned and reactive FM services. The key to our success has been working in partnership with our clients to deliver outstanding services that ensure value enhancement of the properties they entrust to us through exceptional people in accordance with our vision.