Support Manager

About The Company

Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.

We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.

We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.

About The Role

You will need to be a dedicated and experienced Support Manager to oversee the operations and ensure the highest standards of care across our various care homes. As a Support Manager, you will be responsible for maintaining regulatory compliance, implementing policies and procedures, and supporting and mentoring staff to deliver outstanding care to our residents.

Reports to: Operations Manager

Key duties and responsibilities

• Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with Kingsley's vision and values.
• Recruit, train, and mentor care home managers and staff, fostering a positive and supportive work environment.
• Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
• Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement action plans to maintain compliance and manage risks.
• Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents.
• Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
• Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes.
  
  

Skills and attributes

• NMC registered nurse with relevant post-registration experience.
• Proven experience in managing a care home or similar healthcare setting.
• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.
• Excellent leadership and management skills, with the ability to inspire and motivate a team.
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
• Knowledge of best practices in quality care and environment for elderly residents.
• Ability to work independently and collaboratively in a fast-paced environment.
  
  

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

• Suffolk, Lowestoft, Suffolk
• Pay:: £65,000 per year (depending on experience)
• Type: Permanent
• Shift: Salaried
• Excellent PRP
• Monthly Car Allowance
  
  

Benefits

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme
• Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
• We’ll pay for your full DBS disclosure
• Excellent performance related bonus
• Monthly Car Allowance
• 25 days annual leave plus bank holidays entitlement
  
  

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.