Support Manager

Location: Lowestoft, Suffolk

Salary: £65,000 per annum (depending on experience)

Employment Type: Permanent

Shift: Salaried

Benefits:

• Excellent performance-related pay (PRP)
• Monthly car allowance
  
  

About The Role

We are seeking a dedicated and experienced Support Manager to oversee operations and ensure the highest standards of care across our various care homes. You will be responsible for maintaining regulatory compliance, implementing policies and procedures, and supporting and mentoring staff to deliver outstanding care to our residents.

Reports to: Operations Manager

Key Duties and Responsibilities

• Leadership and Management: Provide effective leadership and management, ensuring key roles are filled with the appropriate people, who are adequately trained for their responsibilities. Foster a positive and inclusive work culture that aligns with our vision and values.
• Staff Recruitment and Training: Recruit, train, and mentor care home managers and staff, promoting a positive and supportive work environment.
• Financial Management: Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas for improvement and implement strategies to achieve financial targets.
• Regulatory Compliance: Ensure that homes comply with all applicable laws, regulations, and industry standards. Develop action plans to maintain compliance and manage risks.
• Quality of Care: Enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, implementing improvements as needed to ensure a safe, comfortable, and supportive environment.
• Stakeholder Relations: Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns in a timely and satisfactory manner.
• Performance Monitoring: Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes.
  
  

Skills and Attributes

• NMC Registered Nurse: With relevant post-registration experience.
• Proven Management Experience: In managing a care home or similar healthcare setting.
• Financial and Compliance Knowledge: Strong understanding of financial management, compliance, and regulatory requirements in the care home industry.
• Leadership Skills: Ability to inspire and motivate a team.
• Communication Skills: Strong communication and interpersonal skills for building relationships with diverse stakeholders.
• Knowledge of Quality Care Practices: Familiarity with best practices in quality care and environment for elderly residents.
• Adaptability: Ability to work independently and collaboratively in a fast-paced environment.
  
  

Benefits

• Comprehensive induction and training programme
• Opportunities for career development and progression
• Employee Assistance Programme
• Blue Light Card Scheme (with enrolment fee reimbursed)
• Full DBS disclosure paid
• Excellent performance-related bonus
• Monthly car allowance
• 25 days annual leave plus bank holidays
  
  

For more information, please contact Emma Brown on 01206 584170, option 2.