Senior Product Designer

Position: Senior Product Designer

Reporting to: Head of Product Design & User Research

Contract type: full time

Location: Hybrid or remote - This is a remote-first opportunity, however, there is a preference for once a month in our London (Camden) office.

Please attach a portfolio of elevated design concepts demonstrating your expertise in product design in your application.

We are unable to offer sponsorship for this role currently.

About Cera:

As one of Europe’s fastest-growing companies, our vision is to be the global leader in providing digital-first healthcare-at-home. We are transforming healthcare by moving services such as care, nursing, telehealth and repeat medications out of hospitals and into people’s own homes through technology. In under five years, Cera has expanded to 10,000+ staff across the UK and Germany, delivering 40,000+ healthcare visits a day, and has grown from zero to nearly $250M in revenues.

Every day, Cera delivers healthcare services equivalent to 40 hospitals or 1,000 care homes, and has grown 100-fold over the past two years making it one of the fastest-growing businesses in Europe.

Cera currently holds more than 160+ partnerships with the NHS and local authorities, and the company’s technology is used by 2,000+ businesses nationwide. Its technology predicts health deteriorations in patients 30-fold faster than traditional care companies, with its Professional Carers and Nurses responding to over 5,000 ‘high risk’ alerts each day.

Since the outset of the COVID-19 pandemic, Cera has delivered 10 million healthcare visits in people’s homes, created 10,000 jobs, and licensed its recruitment technology to the UK Government Department of Health to recruit 50,000+ people into healthcare careers.

About the role:

We are looking for an experienced product designer (UX, UR) to join us in redefining healthcare-at-home in Europe. You will be part of the product design team and play a pivotal role in creating the products that we build, ensuring that Cera’s technology helps us to provide great care to all our customers while improving the experience of everyone involved in care delivery.

You will create innovative and desirable experiences by listening and engaging with people,

applying design, research methods and strategies to create value, both for users and the business.

To deliver, this role requires deep knowledge of our processes and a passion for using technology and people to improve them. Your work will have a huge impact on the way that care is experienced and delivered.

Overall Responsibilities:

• Design deliveries throughout the entire design process - from research, discovery, wireframing, ideation, prototyping, handoff, development & adoption support.
• Collaborate closely with our Product managers, stakeholders, data and engineering team to define product vision.
• Create solutions that delight our patients, their families and our carers.
• Continuously iterate the design based on user feedback and data
• Continue developing and maintaining our design system
• Conduct user research & interviews
• Present ideas and results with compelling storytelling
• Collaborate with developers, data analysts/scientists, QA, H&S, Medical Quality, and other stakeholders throughout the whole design and delivery process

What we are looking for:

We are looking for someone who is happy to take on the responsibilities above and learn and develop on the job, but there are a few important things you will need to succeed here.

• Collaboration is essential!
• Your design colleagues – essential for everyone’s growth and the success of shared projects, such as our Design System.
• Your pod — along with the PM, Lead engineer and QA for delivering impact.
• The whole business — Medical Quality, our carers and service users.
• Demonstrable experience in building complex software products that solve real problems
• Be confident in balancing trade-offs between being pragmatic and visionary with design implementation.
• You are highly skilled in developing flows and journeys along with wireframes, prototypes, and hi-fidelity mockups
• Data and impact-driven
• Experience working across platforms: Web, mobile, AI, adoption platforms
• You are comfortable in doing user testing & interviews, synthesising the results and presenting them to stakeholders
• Working knowledge of design systems and accessibility best practices
• A passion for outstanding user experiences translating complex problems into simple, elegant design solutions
• You're able to see the full picture as well as deep dive into smaller details
• You thrive in a culture where ownership and freedom is key
• Have an optimistic can-do attitude

Life at Cera:

We’re committed to creating an inclusive workforce. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where you value yourself and feel proud of who you are. Where individuality is a source of confidence, because difference makes the world a better place.

What we offer:

• Flexible working scheme
• Discretionary bonus / long term employee incentives
• Lifeworks discount platform and Employee Assistance Programme
• Training and development for your role and future career development
• Tech equipment provided
• Refer a friend scheme
• Service awards and recognition awards
• Company pension scheme
• 25 days holiday + your birthday off on top of bank holidays too!

Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology. Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we’re able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.

You have the opportunity to join a purpose-driven company at the tipping point of transformation. You’ll play a key part in the evolution of Cera and make a real impact, now and in the future.