Senior Operational Support Analyst

Position: Operations Support Analyst

Contract Type: Permanent

Location: Coventry - Hybrid

Why choose DHL eCommerce UK ?

Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2023 and achieved Top Employer accreditation for the 3rd year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, company car/car allowance, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

As part of the Operations Support function to provide full operational analytical support to the Executive board, Senior Management Team, and the wider network, to develop, review and extend the current reporting portfolio and to work on operations projects as required.

• Applying analytical skills to analyse data, interpret results and presenting findings in tables, charts and diagrams.
• To Maintain the current reporting portfolio of operations reports
• To support the Operations Support Reporting team with the creation/revision of new requirements
• To compile monthly reports for the Executive Board and Finance
• To create, develop and maintain a dashboard for the SMT
• To identify, investigate and explain variances from targets
• To complete full analysis on network performance to be able to supply both data and support to resolve issues.
• Working closely with the IT to contribute to the development of future reporting requirements
• Liaison with Regional, Site and Operations managers to assist in understanding of reports and to provide ad-hoc support as required
• To carry out any other duties that may be reasonably required in the context of the role as requested by the Operations and MI Service Provider Manager.
• Understand the route planning process to be able to complete a review as determined by Operations senior management team, presenting proposals using Geoplan Route Review software
• Liaise with Geoplan for quarterly updates and ad-hoc projects as they arise
  
  
  

The ideal candidate will have:

• A broad understanding and competence in the multi-disciplined processes that make up Parcel Operations.
• Proven experience in obtaining data and producing reports.
• Proven experience of creating and developing reports.
• Proven experience of interpreting data and providing an overview of the results
• A keen eye for detail and accuracy with a results driven approach
• Proficient in MS Office / Power BI
  
  
  

What about career development?

We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength.  A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day. We are committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. 

We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.