Senior Manager, WW Commercial Field Skills Commercialisation Learning, Centre of Excellence

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more careers.bms.com/working-with-us .

The WW Commercialisation Skills Development Team is the driving force behind empowering our Medical and Commercial field teams with the functional, and or, specialised skills needed to deliver exceptional customer experiences. As the Senior Manager, WW Commercial Field Skills, you will collaborate with a dedicated team committed to advancing learning and shaping the future of Commercial field skills training.

What We Are Looking For

The WW Commercialisation Skills Development Team is currently seeking a talented training professional who is passionate about developing high-impact training solutions. The Senior Manager role is a home-office based position that will focus on the design and development of functionally specific skills-based learning solutions for Commercial field colleagues. These solutions aim to empower Commercial field teams with the skills to deliver exceptional customer experiences during interactions with Healthcare Professionals (HCPs) and First Line leaders with the ability to coach their teams to essential BMS competencies.

Who You Will Work With

This position reports to the Associate Director, WW Commercial & Medical Field Skills. In this role, the Senior Manager will work closely with colleagues across the WW Commercialisation Skills Development team, the Centre of Excellence, and Enterprise Learning to bring an integrated approach to skill development. Additionally, the Senior Manager will partner closely with US and International Commercialisation Learning teams to ensure they are upskilled on training content created, enabling them to effectively deploy skills-based training solutions to the appropriate Commercial roles.

Primary Responsibilities

• Collaborate with the Associate Director, WW Commercial & Medical Field Skills to define the strategy for annual field training needs assessment across the Commercial organisation
• Utilise qualitative and quantitative research methods to execute the training needs assessment and define functional skills gaps in Commercial field teams
• Prepare recommendations for skills-based learning solutions to address identified needs
• Present recommendations to US and International Commercialisation Learning teams to agree and prioritise implementation strategies
• Lead the design and development of skills-based learning solutions, ensuring solutions are high-impact, incorporate adult learning principles, and include sustainability plans to reinforce desired skills and behaviors
• Develop measurement strategies to accurately assess the acquisition of new knowledge and skills utilising the Kirkpatrick Evaluation Model
• Collaborate with the CRM, Technology Learning Solutions team on solutions that require a combination of technology and skills-based learning
• Prepare and deploy train-the-trainer (TTT) strategies to US and International Commercialisation Learning teams to ensure they are upskilled in training content and well-prepared to deploy to the appropriate Commercial roles inclusive of onboarding
• Critically assess existing skills-based training programs for Commercial field roles (e.g., a coach, Collaborative Coach, Selling Skills, Customer Engagement Model Training, New Commercialisation Model Training) and employ a continuous improvement mindset to ensure programs remain current and relevant
• Support the Commercial onboarding process in partnership with US and International Commercialisation Learning teams by curating skills-based training content that is relevant to Commercial new hires
• Ensure programs are executed within budget guidelines
• Stay abreast of external trends for innovative training solutions and skill needs to ensure future readiness of the WW Field and Home Office Commercialisation Skills Team
  
  

Qualifications

• Bachelor's degree or equivalent required; master's degree preferred
• Minimum of 5 years pharmaceutical industry experience preferred
• Skills development, sales, or sales training experience is highly preferred
• Minimum of 3 years learning and development experience. Experience launching global programs preferred
• Acute business acumen and understanding of organisational issues and challenges
• Demonstrated expertise in effective communication, presentation, and facilitation
• Intermediate to expert training experience required including knowledge of conducting training needs analysis, adult learning principles, learning design, development, execution and evaluation
• Demonstrated strategic, forward-thinking, agile, enterprise mindset and comfortable navigating ambiguity
• Proven performance with a track record of meeting or exceeding goals
• Demonstrated ability to manage multiple projects and vendors effectively and simultaneously
• Demonstrated problem-solving and solutions-oriented leader
• Proficiency in Microsoft Office Power Point, Excel and Word and other applications
• Ability to travel for multiple meeting engagements (e.g. Managers Meetings, National Plan of Action Meetings, various Training Initiatives, etc.)
  
  

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected] . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information https //careers.bms.com/california-residents/

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