Renewal & Retention Agent

About The Role

The primary focus for this role is to retain customers by assisting them with their policy renewals. Much of this role is via the telephone answering inbound calls and make outbound calls and is office-based Monday-Friday in an industry which is regulated, by the Financial Conduct Authority.

Key Responsibilities

• Managing a high volume of calls (outbound & inbound) and leads relating to existing customers.
• Utilising skills in closing sales using a consultative and confident approach.
• Regularly achieving productivity targets.
• Responding to and following up on enquiries using appropriate methods of communication.
• Effectively managing call backs and follow ups.
• Ensure workloads are completed and delivered by required deadlines and to the required quality standard working in line with FCA compliance and best practice. Ensure existing information held is accurate.
• Ensure that you maintain an up-to-date knowledge of our products, processes and industry developments.
• Providing excellent customer service outcomes
  
  

Education And Experience

• Experience in sales
• Experience with customer services
  
  

Knowledge, Skills And Abilities

• Competent in handling and working through customer objections
• Strong negotiation and persuasion skills
• Ambition and determination to succeed
• The ability to deal with customers over the telephone in a confident and professional manner
• Be self-motivated with a natural desire to achieve
• Ability to work in a team environment
• Ability to adapt to changes within a fast-paced working environment Desired
• An interest in animals
• Experience of working to time-based targets
  
  

About Us

As a leading Insurtech specialising in pet insurance, Tedaisy Insurance Group is dedicated to delivering quality products with exceptional digital customer experiences. We have a passion for pet well-being and are trusted by thousands of dog and cat owners throughout the UK. The Group consists of Tedaisy Underwriting Limited, Tedaisy Insurance Brokers Limited, Tedaisy Claims Limited, Tedaisy Technologies Limited and Tedaisy Services Limited. We’re ambitious, we’re passionate and we’re brave - always looking for ways to grow, improve and be the best we can be!

What We Offer

• 23 days holiday per year (increasing with length of service)
• Your birthday off (paid)
• 4 x salary life assurance
• Company pension
• Healthcare including 24/7 GP advise & mental health helpline
• Discounts at hundreds of brands you know and love
• Employee assistance programme
• Competitive salary + monthly bonus (based on target earnings)
• Discretionary lunch provided to assist with cost of living
  
  

Interested or want to know more? Apply today!