Pensions Services Specialist

Date Posted: 07/08/2024

Location: Reigate

Job Type: Full time

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Pension Services Specialist

Location: Reigate – hybrid

Full time – 35 hours

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Who are Just?

We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets.

We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.

That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.

About You

The role is ideal for those who enjoy working in a mathematical area, as the role will be based within a small DB Administration team that ensures the administration and monthly payroll funding runs smoothly throughout the Defined Benefit Policies. We will fully support and train individuals who thrive in this environment.

Working cross-functionally, you will facilitate client and customer requests; This includes handling a variety of member queries, dealing with complaints, and solving matters relating to the administration of the DB policies. The role incorporates supporting other areas of the wider DB Team by providing key information and assisting with administrative matters such as creating the payroll calendars and the annual payroll for new schemes.

Within This Role You Will

• Work with our clients, TPA’s (Third-party Administrators) and Defined Benefit (DB) team to ensure all DB payments are made on time and are accurate.
• Produce quotation information for deferred members and pensioners within strict SLA’s.
• Act as a point of contact for our TPA’s and Pension Scheme Administrators.
• Support our TPA’s, members, clients and the wider DB Team with administration and payment queries, complaints, and service concerns.
• Provide support for our TPA’s and internal audits.
• Support the DB Operations team and wider DB Team with various tasks associated with client requirements, administration, reporting, MI, payments, and data validation.
• Engage in process and other improvement initiatives.
  
  

What You Will Need To Have

• The ability to manage your own workload and prioritise a number of different tasks based on business volumes and priorities
• A good team worker, able to establish and communicate priorities with a number of people to ensure adequate support is given to the team
• Good organisational and planning skills
• Customer service focused
• Excellent communication skills– with the ability to communicate information across different media (e.g. in person, telephone, letter, email)
• Clear focus on quality, service, and results
• What will make you stand out:
• Some understanding of DB Pensions and how they differ from individual annuities
• An understanding of the Life and Pensions Insurance Industry
  
  

Why Just?

We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We’ve made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations.

Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity.

What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.

At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.

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