Assessment and Income Manager

This full time role has a starting salary of £45,680.00 per annum, based on a 36-hour working week.

We are excited to be hiring an Assessment & Income Manager to join our fantastic Financial Assessments & Income Collection team.

The team is located in various settings across the county. Your preferred location can be discussed at interview.

The role is open to hybrid working, meaning you would be required to work in the office at least 2 days a week. There will be the expectation to facilitate training sessions and workshops across the county as required.

Rewards And Benefits

• 26 days’ holiday, rising to 28 days after 2 years' service and 30 days after 5 years’ service.
• Annual leave allowance (for bank) or remove for term time.
• Option to buy up to 10 days of additional annual leave.
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing.
• Up to 5 days of carer’s leave per year
• Paternity, adoption and dependents leave.
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more.
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources.
  
  
  

About The Team

This role sits within the Financial Assessment & Income Collections Team, which is part of the Adults, Wellbeing and Health Partnerships Directorate.

We are a dynamic team, committed to ensuring our customers are fully informed in relation to charging for Adult Social Care, welfare benefit entitlement and are supported with making payment for care services.

We embrace supportive technology to work inclusively and continuously improve customer engagement and deliver positive outcomes.

About The Role

We are looking for an ambitious and innovative manager to lead a high performing team responsible for financial assessments, welfare benefits advice and the collection of care charges from the recipients of Adult Social Care services.

You will be at the forefront of developing and managing your team’s performance, ensuring the delivery of service standards and compliance with legislation.

By prioritising daily challenges and maintaining a focus on delivering outstanding customer service, you will help to provide consistent, high-quality information regarding financial assessments and charging matters.

Your role will also involve promoting innovation and embedding new ways of working to enhance service quality and responsiveness to customer needs. Collaborating closely with colleagues in Adult Social Care and external partners, you will ensure a seamless, positive experience for all clients.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• A broad knowledge of Care Act charging legislation
• Effective people and performance management skills, with the ability to inspire and motivate a team
• Ability to adapt at pace, with a mindset of responding constructively to challenges and finding solutions
• Exceptional organisational skills with a high-level of attention to detail
• Ability to develop effective partnership relationships
  
  
  

Contact us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please contact Ursula Clarke by email at [email protected] or Anna Southwood by email at [email protected].

The job advert closes at 23:59 on 22/10/2024 with interviews planned for the week commencing 28 October 2024.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Values

Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also attached provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form
  
  
  

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.