Network Manager

Here at AXA Partners, we have a very exciting opportunity to join us as a Network Manager handling our Motor provider networks.

In this role, you will be responsible for managing a large portfolio of contractors, select the most suitable contractors for each job, considering factors such as job requirements and location, and managing their performance to ensure high levels of service and ensuring that customer claims are attended to within Service Level Agreements (SLAs).

This position is homebased but with significant travel to our Redhill office as well as traveling across the country. In case of any escalations, you will be required to be on call.

What You'll Be Doing

• Contract management for suppliers including regular review meetings/calls and routine audits where appropriate.
• Responsibility for the provision of management information on network performance for assigned providers
• Responsible for ensuring that an effective network performance management framework is in place which supports contractual and business objectives
• Responsible for meeting customer experience KPIs and sharing results and action plans with the network
• Identification and recruitment of new providers
• Responsible for ensuring that the network has capacity to handle the expected number of cases, and that robust surge plans exist to respond well to peak demand
  
  

What You'll Bring

• Experience within the motor breakdown/insurance industry
• Excellent knowledge of supplier relationship management and commercial awareness
• Good technical knowledge of vehicles and handling in recovery scenarios
• Hold a full UK driving license
• A positive and pro-active approach and a willingness to help whilst ensuring key deadlines are achieved
• The ability to work under pressure, dealing with multiple tasks or requests simultaneously
• Excellent communication skills, and a proven ability to manage difficult conversations with provider, customers and clients
• Flexibility, especially during peak periods
• Effective team player, working to create and achieve shared objectives.
  
  

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What We Offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive Salary
• 25 days rising to a maximum of 27 days (based on a 5 day week)
• Retail Discounts
• Company Shareplan /Scheme & Loan
• Cycle2Work Scheme
• Discounted Home Insurance
• Employee Assistance Scheme
• Dr@Hand
• Discounted Gym Membership
• Thrive (free mental health app)
• Free Financial Education/Pension Seminars
  
  

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who We Are

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)