IT Support Engineer - Oxford
SGI
Date: 3 weeks ago
City: Oxford
Contract type: Full time
Job Description
IT Support Analyst We’re hiring on behalf of a fast-growing SaaS client seeking a Senior Technical Support Specialist to deliver high-quality technical support across their cloud-based platforms. This is a key customer-facing role ideal for someone who thrives on problem-solving and cross-functional collaboration in a modern tech environment.
Key Responsibilities
IT Support Analyst We’re hiring on behalf of a fast-growing SaaS client seeking a Senior Technical Support Specialist to deliver high-quality technical support across their cloud-based platforms. This is a key customer-facing role ideal for someone who thrives on problem-solving and cross-functional collaboration in a modern tech environment.
Key Responsibilities
- Provide expert support via Zendesk or similar systems.
- Troubleshoot issues across Windows, macOS, and networking environments (TCP/IP, DNS, VPNs).
- Support cloud applications, Java-based systems, and SaaS platforms.
- Manage SQL Server tasks (2017–2022), including queries and backup/restore.
- Configure and support Windows Server, RDP, IIS, and MS Azure.
- Explain technical issues to non-technical users clearly and effectively.
- Use ITIL-aligned processes to resolve and escalate issues as needed.
- Maintain documentation and contribute to support knowledge base.
- 5+ years in technical support, ideally in SaaS or enterprise IT.
- Strong experience with Zendesk (or similar), Windows/macOS, networking, and cloud services.
- Proficiency in SQL Server, Windows Server roles, and infrastructure monitoring tools.
- Knowledge of XML/JSON formatting, Java application support, and Apache Tomcat.
- Excellent communication and customer service skills.
- Bachelor’s degree in IT, Computer Science, or equivalent experience.
- Certifications like CompTIA A+/Network+ are a plus.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Highways & Engineering Estimating Technician
ODS,
Oxford
£41,600
-
£42,892
per year
2 days ago
Join our team as a Highways & Engineering Estimating Technician!37 hours per week - Maternity cover until 30/04/2026£41,600 - £42,892 per annumWe’re excited to offer a fantastic opportunity to join our dynamic team as a Highways & Engineering Estimating Technician. If you’re someone who is detail-oriented, thrives on accuracy, and wants to contribute to delivering successful infrastructure projects, this could...
Cryogenic Systems Engineer
Oxford Instruments plc,
Oxford
1 week ago
Are you a Mechanical Engineer with experience in cryogenics, or a PhD in low temperature physics with some hands-on involvement in low-temperature systems? If cryogenic engineering sounds familiar to you, we're eager to connectWe offer a position where your knowledge of cryogenic systems will be enriched, you'll receive training in the mechanical design essential for creating top-tier products, and your...
Key Account Consultant
67 Bricks,
Oxford
2 weeks ago
We’re looking for an Account Consultant to join our growing team. This is a new role, so the successful candidate will have the opportunity to make a big impact on 67 Bricks. If you’re an energetic, tech-savvy professional with a knack for building strong client relationships and a track record of growing accounts in a consultancy or service-based environment, this...
