IT Support Assistant

About Us

Olsam is revolutionizing the consumer goods industry. We buy category-leading Amazon FBA brands and grow them into something even bigger. With our in-house expertise, we launch these brands onto global marketplaces, develop new products and create better partnerships.

Built by a team with deep e-commerce and finance experience (Amazon, Deloitte, Rothschild and more), and backed by some of Europe’s leading entrepreneurs, we hire remarkably driven individuals that thrive on building a company that is disrupting e-commerce. Every Olstar has a high-impact and highly visible part to play in our success story. We work best when we work together. That’s why, we only hire people who share the same ambition and integral sense of community that we have. If this sounds exciting to you, let’s talk.

The Opportunity

We are looking for an IT Support Assistant to perform an integral role in scaling Olsam's technology department, as we begin the process of bringing our IT support in-house. In this role, you will be the main point of call for all IT support requests, with a focus on implementing new processes and software: adding value to the company, right from the get-go. In becoming a main point of call at Olsam, the successful candidate will work closely with key stakeholders across all areas of the business and assist on exciting tasks, including maintaining the company systems, cloud infrastructure and hardware as well as integrating new software and brands.

Please note, the role is remote within the UK.

Key Responsibilities Include

• Maintaining the company Azure environment, including Active Directory, InTune, Sharepoint and Office 365.
• Managing mailboxes, firewalls and systems integrations across the company.
• Solid knowledge of best practices in IT administration and system security.
• Managing and troubleshooting IT support requests, sourcing and managing all new hardware.
• Implementing Single Sign On and managing access control across all the company’s software.
• Implementing security protocols and procedures to prevent potential threats including implementing device monitoring software.
• Onboarding all new starters; ensuring that all IT set-up is completed in a timely fashion to enhance the experience of all new joiners.
• Rolling out strict and legally compliant policies when dealing with PPI data.
• Close collaboration with the various teams on integration projects including migrating and consolidation of software, websites, domains and hosting
• Supporting the delivery of website development, working with key stakeholders and developers

About You

• Good working knowledge of the Microsoft ecosystem
• Confident, responsible, and experienced in working with confidential information and documents.
• Good problem-solving attitude.
• Happy working in a fast-paced working environment and a varied role.
• Take ownership to work independently.
• Highly organised and detail oriented.
• Strong ability to multitask and meet deadlines.
• Self-motivated and strives to improve processes and practices.
• Previous website development experience would be beneficial.
• Networking, Cloud infrastructure or Devops experience would be beneficial.

Benefits

• Salary: £18,000 - 20,000 annually, working 20 hours per week
• Generous Holiday: 30 days of paid leave (pro-rata)
• Pension Scheme: Employee 5% and Employer 3% contribution
• CycleScheme: Save 25-39% on cycle gear with no upfront payment and tax-efficient salary deductions
• Techscheme: Save up to 12% on technology and pay in monthly tax-efficient installments.
• Private Medical Insurance: Our Vitality Health insurance offers broad-ranging coverage, including travel, vision, and dental.
• Community-driven office space: Central London WeWork office with amenities like a barista, table tennis, and a roof terrace for summer meetings.

Our Team's Picks:

• Flexi-Fridays: Choose a Friday each month to finish early and enjoy a longer weekend.
• Discretionary bonus based on company and individual performance.
• Work Abroad for one month a year.
• Mental Health Support: Access for free to confidential therapists and counsellors through our partnership with Spill.
• Financial Wellbeing: Benefit from financial advisors, health checks, and resources through our partnership with Bippit.
• International Travel to tradeshows and industry events. We’ve flown Olstars out to New York, Las Vegas, Amsterdam and ... Birmingham!
• Olstar Events: Quarterly All-Hands meetings, celebrations of key dates and holidays, and sponsored team activities.
• Social clubs: Join our book club, 5-a-side football, or Arts & Culture Club.
• Charity Partnerships: We have a dedicated charity partner each year (such as Spill, and Alive & Kicking) and support our Olstars charitable initiatives too.

Olsam is proud to be a disability-committed employer registered in the UK. If you identify as having a disability and meet all of the criteria set out in the job description, we would like to support you through the interview stage. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.

Note: By submitting your application to join our talent pool, you consent to the collection and processing of your personal data in accordance with our privacy policy.