IPS Virtual Sales

Requistion ID: 80916

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working At Dentsply Sirona You Are Able To

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Virtual Sales Specialist (m/f)

As a proactive Virtual Sales Specialist, you will bridge the gap between field Sales and Customer Service (including Credit Control), with a focus on driving revenue growth, enhancing customer engagement and supporting strategic sales initiatives. This role is pivotal in reactivating accounts, nurturing smaller accounts, generating qualified leads and ensuring operational continuity across key customer touchpoints.

Key Responsibilities

Sales Development & Lead Generation

• Conduct structured outbound sales calls to national IPSL accounts (<£5k/year) to identify upsell, cross-sell, and reactivation
• opportunities.
• Qualify leads for IPS, CTS, OAS and EDS product lines and pass to field Sales for closure if cannot be done so virtually.
• Maintain a consistent call cadence using defined scripts and objection-handling techniques.
• Track and report on lead conversion rates and pipeline contribution.
• Regularly attend customer events where necessary to connect with the market, enhance learning and meet delegates that will become
• customers e.g. Postgrad training courses
  
  
Customer Engagement & Retention


• Build and maintain relationships with smaller accounts to reduce churn and increase wallet share.
• Identify customer needs and align them with relevant solutions or services.
• Escalate service issues and ensure timely resolution to protect customer satisfaction.
  
  
Sales Operations & Support


• Act as a communication bridge between Sales and Customer Service, including Credit Control, to resolve customer issues quickly and
• effectively.
• Provide coverage for vacant or out-of-office sales territories to ensure continuity of service and sales momentum.
• Collaborate with Customer Service and Credit Control to resolve account issues that may impact sales.
• Support sales campaigns, product launches, and customer events (e.g., PEERS meets DS World).
• Support quarterly key initiatives and ad hoc projects as required.
  
  
Administration


• Record all customer interactions and information in SFDC
• Complete routine administration tasks on time and accurately e.g., SFDC calls, leads & opportunities etc., expenses, attend to emails,
• monthly reports, Who’s Off, LMS, PDPs (not exhaustive)
• Manage resolution of complaints which have mutual outcomes.
• Complete training and proactive self-learning on a timely basis to maintain knowledge of relevant DS Workflows
  
  
Parameters for Success

Key Metric Financial Targets


• Number of outbound sales calls and customer touchpoints per week.
• Volume and conversion rate of qualified leads generated.
• Average resolution time for escalated customer issues.
• Sales team satisfaction score (internal feedback).
• Customer retention rate for IPS accounts.
• Monthly and quarterly revenue targets from inside sales activi-ties.
• Contribution to overall pipeline value through qualified leads.
• Reduction in lost revenue due to account attrition or service is-sues.
• Cost efficiency through improved sales coverage and reduced field dependency.
  
  
Key Leadership Behaviors Typical Background


• Customer-Centric Mindset: Prioritises customer satisfactio and loyalty.
• Sales-Driven Mindset: Focused on growth, targets, and customer value.
• Customer Advocacy: Champions the voice of the customer internally.
• Collaborative Spirit: Works seamlessly across Sales, Service, and Operations.
• Resilience & Agility: Adapts quickly to changing priorities and customer needs.
• Ownership & Accountability: Takes initiative and delivers results consistently.
  
  
Qualifications

• Minimum: A-levels or equivalent.
• Preferred: Degree or diploma in Business, Sales, or Customer Service.
• Experience
• 2+ years in a customer-facing role (Sales, Account Management, Sales Support, Customer Service, or Inside Sales).
• Proven track record of lead generation and pipeline contribution
• Experience working cross-functionally with Sales and Operations teams.
• Experience working with CRM systems Skills:
• Strong sales communication and persuasion skills.
• Comfortable face to face with customers as well as in virtual en-vironment
• Ability to qualify and nurture leads effectively.
• Organised, self-motivated and results-oriented.
• Comfortable working in a fast-paced, target-driven environment.
• Strong verbal and written communication.
• Excellent organisational and multitasking abilities.
• Analytical thinking and attention to detail.
• Proficiency in Microsoft Office and CRM platforms (e.g., Salesforce).
• Ability to manage time effectively and work independently.
• Other:
• Hold a valid driving license and prepared to travel where required
• Fluent in English; further languages of advantage
• Able to undertake regular business travel including overnight stays where required
• Consistently meets Company standards, ethics and compliance requirements.
  

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected]. Please be sure to include “Accommodation Request” in the subject.