Internal IT Applications Engineer

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About The Role

As we expand into new markets and introduce new solutions into our product range, we have a requirement to join our Internal IT Team. This is the ideal role for someone who can provide exceptional business process support and translate internally focused requirements into logical workflows for a rapidly growing, award-winning and highly accredited company and who wants to gain wider technological exposure.

What will you bring?

The Internal IT Applications Engineer will be required to provide and promote a professional, high quality, customer focused service to our internal customers, ensuring industry-leading levels of customer satisfaction.

Working as part of the alongside the Technical Excellence/Managed Services functions, you will be responsible for providing internal IT apps support across Node4 and it’s acquired companies.

You will be responsible for developing your skillset, administering the ERP, CRM and ITSM platforms, producing high quality documentation and end user guides whilst also offering your input into the how Internal IT is utilised by all internal customers, how these can be automated, developed and supported.

You will be tasked with ensuring the smooth running of the app platforms, on the reduction of technical debt across Node4 by way of undertaking a combination of project delivery based on assigned tasks and within expected timescales.

Responsibilities

• To respond to and maintain tickets assigned to the team within the defined SLA/OLAs and to provide support for escalated Internal IT app platform incidents.
• Perform on and off-boarding and system administration activities of;
• ERP (SAP ByD)
• CRM (HubSpot)
• ITSM (ServiceNow)
• E-Signature (DocuSign)
• Quoting (servicePath)
• Develop and review business processes and implement enhancements. Identify workflows and tools that can help deliver business efficiencies.
• Own the license related processes of the ERP, CRM and ITSM platforms.
• Raise support tickets with 3rd party support partners as required.
• To adhere to the policies and compliance frameworks Node4 is committed to.
• To assist the Internal IT Manager with delivering on the strategy and scope for the function.
• To reduce the levels of technical debt with Internal IT and Node4.
• To act as a role model to both the team and to the Internal IT Applications team, providing knowledge transfers and mentoring to your peers. To drive a cultural of ownership and accountability.
• Develop processes and procedures to ensure consistent operations. To identify areas and processes that would benefit from automation and to implement automation or to liaise with other teams to achieve the desired levels of automation as required and agreed.
• Undertake training and knowledge transfers to develop both your own and the team’s skillset.
• Apply the principles of continual service improvement to team and supported services.
• Work with an ITIL based approach to Incident, problem, and change management.
• Conduct root cause analysis for recurring issues and implement long-term fixes.
• Work closely with cross-functional teams including Service Desk, Internal IT Support, Security and Compliance teams.
• Create and maintain technical documentation and end user guides.
• Proactively identify security risks within Node4 and to collaborate with the relevant teams to reduce our risk profile.
• Working with the Principal Internal IT Applications Engineer and Internal IT Manager, you will define, prioritise and manage new requirements and enhancements across the platforms.
  

Required Skills And Experience

• Hands-on, administrative exposure of the following:
• SAP Business ByDesign
• HubSpot
• ServiceNow
• Minimum of 2 years’ experience providing support or system administration in an SME, at least at a 2nd line level.
• Attention to detail and getting it right first time.
• Self-motivated, strong analytical and organising skills.
• Task ownership, ensuring timescales are kept and stakeholders are informed.
• Excellence and demonstrable troubleshooting skills.
• The ability to maintain and develop effective relationships with key stakeholders and other senior managers.
• Confidence to work and communicate across a variety of audiences in a professional manner. Exposure to working with senior stakeholders.
• To be able to obtain SC and NPPV security clearances
  

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
  
  

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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