Gas & Heating Breakdown Technician

The Vacancy

Gas & Heating Breakdown Engineer

Salary: £42,513 + Excellent Benefits + Opportunity to add +30% onto your salary with overtime/the out-of-hours rota.

Location: High Wycombe (Office Location), Chesham (Depot/Stores Room Location) + travel across targeted postcode areas

Postcode patches: ¦ SG5 to SG9 + Bishops Stortford ¦ HP1to HP9,

SL0 to SL9 plus UB9 ¦ & OX25.

The Vacancy

Due to growth within our Direct Labour Operations, we are excited to announce three new positions within our Gas and Heating Breakdown team. You'll be instrumental in ensuring our homes are safe, warm, and compliant by providing gas servicing, diagnostics, and repair services to our customers. Working independently, you will deliver first-class solutions with a focus on excellence.

As a Gas And Heating Breakdown Engineer At Paradigm, You'll Join Our Dedicated Direct Labour Operation (DLO) Team. We Provide All The Tools And Resources You Need To Succeed, Including

• A fully equipped van and a fuel card for business usage
• Mobile phone and tablet
• Work clothing and power tools
  
  

Your role will primarily involve delivering high quality gas services across targeted postcode patches (listed above) within Paradigm's extensive & extensive property portfolio.

What You'll Do

• Perform gas servicing, diagnostics, and breakdown repairs across various domestic appliances.
• Ensure compliance with health and safety legislation and company policies.
• Deliver excellent customer service with a focus on achieving first-time fixes (95 %+).
• Effectively manage van and stock.
• Accurately complete required paperwork and reports once you've completed a job.
  
  

About You: We're seeking skilled and experienced professionals who meet the following criteria:

Essential Experience

• Proven expertise in gas breakdowns across a variety of appliances.
• ACS Gas Qualifications: CCN1, CENWAT, HTR1, CKR1, CPA1.
• Competence in electrical work relating to heating systems.
• Strong problem-solving skills with a methodical approach.
• Full, valid driving license.
  
  

Preferred: Unvented G3 qualification.

Location/Area of Work: This role is based out of our Chesham and High Wycombe office but covers a wide area, specifically targeting postcode patches including Buckinghamshire, Bedfordshire, Berkshire, Cambridgeshire, Hertfordshire, Oxfordshire, and surrounding regions.

Working Hours And Benefits

• Monday to Friday, 08:00 - 17:30.
• Participation in overtime and the out-of-hours rota, offering the potential to significantly boost your base salary (30%+). Our rota is designed to ensure all staff have manageable schedules while maximizing earning opportunities.
  
  

Further Information: For the full job description and person specification, please see the attachment at the bottom of this page. Should you have any queries about this vacancy, please email [email protected] and we will respond as soon as possible.

As part of our application process, we request that you answer a select few questions when you apply for the role. If you decide not to answer these questions, your application will be rejected.

Thank you for your interest in Paradigm Housing Group.

Shortlisting will be conducted based on the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

About Us

We are Paradigm Housing Group.

We manage more than 17,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector's largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.

Our Benefits

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• Holidays - 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
• Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee's contribution rate.
• Car leasing scheme.
• Annual bonus potential.
• 1 paid professional subscription per year.
• Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
• Health cash plan - worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
• Hybrid working for many roles.
• Up to three paid Giving Back (volunteer) Days a year.
• Modern collaborative offices, with free parking and charging points for electric vehicles.
• Opportunities for career development and progression.
• Social events such as quiz nights, Christmas Party, Summer BBQ.
  
  

Our Vision

We provide excellent services to customers.

And build new homes to help more people.

We make sure our homes are safe and sustainable.

And strive to do more by making the most of our resources.

Working For Us

Our Values

Safer Together

The safety of our customers, colleagues and ourselves is a priority in everything we do.

Driving Improvement

We seek to do things better and deliver value to our customers.

Working As One

We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.

Acting Thoughtfully

We make ourselves aware of our customers' and colleagues' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.

Being Clear

We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.

Please note that customer facing roles may be subject to a DBS check.