Head of Community

Your approach should be one that aligns with Red Kite’s values — focused on partnership, respect and pride. You will play a key role in delivering services that are customer focussed, empower people and create positive life outcomes for our tenants, ensuring high standards and continuous improvement across the board.

Key responsibilities

• Lead and inspire a team to deliver high-performance levels, ensuring they have the right skills to meet the needs of our tenants
• Support the Director of Customer Services and Executive Leadership Team in setting and reviewing business and organisational objectives
• Contribute to the development of Twenty11, our innovative housing model, ensuring we embed learning within Red Kite
• Lead the digital transformation of the service, ensuring technology improves efficiency and service standards
• Ensure compliance with all legislative changes that affect service delivery, while managing risks effectively.

Qualifications, skills and experience

• Significant experience in a senior leadership role within the housing or customer service sector
• Strong understanding of housing regulations, safeguarding, health and safety requirements, and data protection laws
• CIH Level 5 Diploma in Housing, Innovate Awarding Diploma in Executive Housing and Property Management or degree or higher education qualification in housing (or relevant experience and open to gaining a relevant qualification if required by government)
• Strong leadership and team management skills
• Ability to think strategically and deliver operational outcomes.