Facilities Manager

Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

Due to our continued global expansion, we are looking for an experienced Facilities Executive to join our team in Bracknell, Berkshire. The Facilities Executive ensures the Company’s physical properties are maintained, whilst managing costs to a minimum.

Location...

This role is fully office-based and will be based in our head office in Bracknell, Berkshire.

To be considered for this role you must be able to reliably commute to the office 5 days a week. Please note due to the nature of the position a level of flexibility due to out of hours requirements.

Key responsibilities of the role...

Facilities

• Schedule building maintenance tasks and facilities related appointments.
• Establish, review and improve facilities policies, processes and procedures for Radius Court.
• Liaise with companies, service providers and other facilities related contractors, including but not limited to building maintenance, cleaning, heating, electrical and water treatment. Ensure work is carried out to high standards and in accordance with agreed SLAs, following up on any deficiencies.
• Ensure legal, efficient and cost-effective waste management and recycling.
• Ensure proper authorisation is obtained for all activities including from local authorities e.g. building control.
  
  

Contracts and invoicing

• Arrange service contracts and building maintenance contracts.
• Source quotes for services and equipment.
• Raise appropriate Purchasing Orders and verify invoicing is correct.
  
  

Environment, Health and Safety

• Ensure first aid, fire and other emergency provisions are adequate, including regular checks on equipment e.g. emergency lighting, electrical equipment and wiring, fire extinguishers, fire evacuations, booking courses for first aiders and fire wardens.
• Performance measuring and monitoring – monitor and review environment, health and safety activities.
  
  

Administration

• Provide reports and analysis as required.
• Administrate facilities paperwork, related logs and record keeping.
• Assist with other administrative tasks as required.
  
  

About You..

• Experience of working in a Facilities Administration role.
• Experience of working with facilities related contractors.
• Good level of written and verbal English.
• Good interpersonal skills.
• Good attention to detail.
• Good organisation skills.
• Good prioritisation and time-management skills.
  
  

About The Company

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.

Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We’re devoted to people, and nurture talent and development.