Sales Progression Executive

Job Title: Sales Progression Executive

Location:  Bracknell

About Chancellors:     

Chancellors is one of the UK’s leading estate and lettings agencies, with a proud history dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built our reputation on expert local knowledge, exceptional service, and an unwavering commitment to our customers.

For generations, we’ve helped people buy, sell, let, and rent property with confidence. Our strong presence across Berkshire, Buckinghamshire, Oxfordshire, Hampshire, Surrey, London, Herefordshire, Wiltshire, and Mid Wales ensures we understand the communities we serve and the property markets that shape them. Chancellors is proud to be part of LRG, one of the UK’s largest and most forward-thinking property services groups. Backed by the scale and strength of LRG, we continue to focus on what we do best: delivering expert, local service with a personal touch.

Job Summary and Key Responsibilities:   

To assist clients and purchasers with their move requirements and continue the high levels of customer care, whilst ensuring all 3rd party revenue opportunities arising from the sale agreed and post exchange pipeline are optimised, including Group Conveyancing, Financial Services, Removals, Broadband and Refurbishment products.

• Manage the file progression process of sales from Sale Agreed to Completion.
• Manage a pipeline of sales in accordance with team SLA’s for pipeline turn, abandon rate and communication standards.
• On a case by case basis ensure that all actions are completed to ensure that exchange and completions dates are met in accordance with agreed timescales.
• Ensure that outgoing documentation is sent to all relevant parties in a timely manner and is fully noted within our systems.
• Ensure that queries from any parties on a transaction are dealt with promptly and effectively with timely communication at all times with all parties.
• Ensure branch teams are aware (primarily via system notes) of the status of every sale you are managing on their behalf and ensure they are notified of all key events relating to the progression of the sale through system notes and emails.
• Advise management promptly of any issues arising, particularly where an agreed exchange or completion date may not be met.
• Where it is not possible to progress a sale due to difficulties between the parties or issues with the agreements originally reached ensure the branch manager is briefed and liaise with them to ensure renegotiation of the deal is completed swiftly and efficiently. Notably this would be in situations where there is a renegotiation on price.
• Discuss any complaints from any party with management as soon as they arise.
• Produce on a monthly basis a list of predicted exchanges with a targeted accuracy of 10%.
• Make quality system notes of key conversations with all parties. Confirm all conversations by system notes and forwarded email, or letter if a party does not have email access.
• Maintain and update system records in a timely way, highlight and correct data errors discovered on our system.
• Build strong relationships with branch staff and service providers such as:
• Solicitors (panel and non-panel)
• Financial Services advisors (ours and others)
• Surveyors (ours and others)
• Ensure vendors and buyers are aware of the range of services available, specifically looking to upsell Conveyancing and Financial services upon Sale Agreed and emphasise the need for the buyer to have buildings insurance in place at exchange. Where appropriate identify other opportunities to offer on-going services relating to the property and the new owner e.g. lettings services.
• Ensure the company complies with agreed procedures and all relevant legalisation, compliance Codes of Conduct and Practice and Due Diligence procedures, including those laid down in the RICS “Blue Book”. Pass any queries in this regard to the SST Manager soon as they arise.
• Develop and apply an understanding of legal requirements of the conveyancing process.
• Have a clear understanding of all key documents required as part of the sales process and, where appropriate, be able to advise Vendors and Buyers on what they need to do to progress matters towards exchange and completion.
• Provide exceptional customer service at all times to encourage commendations and recommendations
  
  

The ideal candidate will:

• Have experience required in a sales progression or estate agency role
• Have excellent communication skills over the telephone to ensure the development of strong working relationships
• Be enthusiastic and proactive with a strong work ethic
• Be able to liaise with clients and customers confidently and professionally
• Be ambitious and career orientated
• Be able to work in a targeted environment
  
  

Benefits:

• Exciting career development opportunities
• Competitive salary package
• Annual incentive trips for our top performers
• Full training and development from Company Directors with regular mentoring
• A paid day off for your birthday after successful pass of probation
• Increasing holiday entitlement from 2 years’ service
  
  

Chancellors as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.      

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.