Facilities Helpdesk Administrator

Facilities Helpdesk Administrator

Salary: £28,000 - £30,000 DO

ELocations: Chertsey, Surrey and occasional travel to Uxbridg

eWorking hours: 40 hours per week, Monday to Frida

y
Position Overvi

ew
We are seeking a highly skilled and highly organised Helpdesk Administrator to join our Facilities Management team in a multi-site role at one of our prestigious clients in the Media & Entertainment industry. You will be responsible for ensuring incoming maintenance requests are prioritised and managed to resolution including all administrati

on.
Key responsibili

ties
Work Order Manag

• ement
  Receive, log, and prioritize incoming maintenance requests and work orders from various stakeh
• oldersAssign tasks to appropriate technicians or external service providers based on skillset and availa
• bilityMonitor the progress of work orders to ensure timely completion and satisfactory resolution of
• issuesUpdate stakeholders on the status of their requests and escalate urgent matters as

needed
Purchase Order Pro

• cessing
  Create and process purchase orders for necessary materials, equipment, and services required for maintenance ac
• tivitiesCoordinate with vendors and suppliers to obtain quotes, negotiate prices, and ensure timely delivery of goods and
• servicesMaintain accurate records of all purchase orders, invoices, and receipts for financial reconciliation

purposes
Administrativ

• e Support
  Assist with general administrative tasks such as filing, data entry, and documentation
• managementPrepare reports, spreadsheets, and presentations to support the Facilities Management team a
• s requiredRespond to inquiries and aid internal and external stakeholders in a professional and courte

ous manner
Qualifications and

• Experience
  Previous facilities helpdesk/maintenance coordination experien
• ce desirableProficient in raising work orders, purchase orders, and managing administrative tasks
• efficientlyExperience using facilities management software is high
• ly desirableStrong organisational skills with the ability to prioritize tasks and meet deadlines
• effectivelyExcellent communication and interpersonal skills, with the ability to interact professionally with stakeholders a
• t all levelsAttention to detail and accuracy in record-keeping and d
• ocumentationAbility to work both independently and collaboratively within a team