eCommerce Analyst - Sites Operations

Job Description

The eCommerce Developments team is recruiting an eCommerce Analyst to focus on the health of the platform along with overseeing and driving the fixes with the associated teams. Based at Head Office in Leicestershire, offering a salary from £29,830

At NEXT, not only are we one of the UK’s largest fashion retailers, but we’re also one of the largest listed companies, full-stop. Selling our products and thousands of world-famous brands, both in-store and online UK and Internationally. What’s more, we’re growing. Fast. And it’s the kind of growth and investment that is exciting for everyone in our business.

The eCommerce Developments team are responsible for implementing, testing and building on the UX designs plus the requirements of our partnered brands and the overall content of the website.

The role

You’ll balance technical expertise with a strong understanding of how site performance, user experience, and operational stability directly impact business outcomes. Being highly skilled when it comes to data, you’ll use the resources available to you to inform decision-making, optimise the user journey, and communicate effectively with both technical teams and business stakeholders. What else is involved?

• Monitoring & data analytics of speed and performance across the website, identifying bottlenecks, slow-loading pages, and other performance issues against KPIs/goals
• Assessment and prioritisation of drop outs providing actionable insights to enhance conversion
• Overseeing and driving associated fixes with systems, content and product owners
• Work with the development teams, product owners and product managers to prioritise and implement performance optimisation strategies.
• Act as a key point of contact with the Online Marketing Department for P1 issues, ensuring timely resolution and minimal impact on business operations.
• Analyse the root causes of critical issues and propose tactical and strategic solutions alongside stakeholders.
• Develop, implement, and maintain automated testing scripts to ensure the functionality and stability of all our platforms
• Liaise with the relevant teams to fix issues in a timely manner
• Coordinate the delivery of key site changes, such as adjustments to delivery, minimum order values, and other core website functions.
• Ensure that changes are accurately reflected across all platforms and that they align with business objectives.
• Monitor the impact of these changes on performance and user experience.
• Management of the sale events across the UK and International platforms
  
  

You’ll be doing all this from either our Leicestershire Head Office. Our offices are inspiring, yes. But we understand that life happens. So, we’re big on making sure your work, works for you which is why we offer flexible working. Bring your energy. Play to your strengths. Make things bigger and better than before. Let’s Take It On.

So if you’ve got a strong understanding when it comes to web performance metrics, are highly analytical with a problem solving mindset, have strong communication skills and are looking for a role that encompasses the User Experience , this is the role for you!

About Us

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

About The Team

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Company performance based bonus
• Sharesave scheme
• On-site Nursery available; OFSTED outstanding in all areas
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• Restaurants with great food at amazing prices
• Access a digital GP and other free health and wellbeing services
• Free on-site parking
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Grow and develop on the job whilst gaining a qualification
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
  
  

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.