Duty Manager

We are looking to recruit a flexible, outgoing, motivated, positive, energetic individual to join our team in a hands-on position of Duty Manager. We are looking for someone who is team oriented and ambitious and looking to progress their career in a fun and fast paced environment.

The ideal candidate will have excellent communication skills, the ability to coach and lead our team in a positive work environment while maintaining a successful operation.

As Duty Manager you will lead on the day-to-day management of the facility by ensuring our venues are safe, clean and welcoming for all our customers. You will be responsible for ensuring that all team members are upholding the highest of standards, creating positive memorable experiences, making sure that all services are running in accordance with the timetable and that the centre complies with all health and safety requirements.

You should be customer focused and a role model for all team members, with lots of ideas and suggestions on how we can continuously improve the experience of leisure and physical activity in the district.

The main responsibilities of our Duty Managers are,

• To ensure the facility is appropriately staffed to provide service excellence for the customer in accordance with the daily programme.
• To ensure all team members are aware of the daily plan and their involvement within it and consequently all objectives are met.
• To co-ordinate the timely setting up and setting down of equipment in order that activities run smoothly, and customers are not inconvenienced by poor time management.
• To circulate regularly amongst customers and team members to gain a better understanding of the needs of both through feedback and dialogue.
• To ensure lines of communication are fully used in order that the site operates to the highest standard, helping to relieve pressure on the team by stepping in to different departments during busy periods.
• To organise team members rotas and team member cover ensuring that staffing levels match programme requirements and budgetary allowances.
• To check and authorise weekly timesheets and / or additional hours sheets against the team rotas and signing in / out registers.
• To be responsible for team member recruitment, induction, training and development, appraisals and team member performance of those team members for whom there is direct line responsibility.
• To monitor the cleaning programme daily and ensure it is in accordance with the cleaning specification and that the facilities are always maintained to the highest standards of cleanliness.
• To ensure that all team members are aware of their responsibility under the Health and Safety at Work Act and as a result health & safety procedure are fully met on site, including participation in twice yearly refresher training.
• To ensure daily building checks are completed and recorded and in accordance with the Health & Safety at Work Act to take necessary action in any situation likely to cause accident / injury or likely to render the buildings, structures, plant and equipment unsafe.
• To conduct pool water tests / monitor pool water conditions advising the management team of any action taken to adjust conditions if they vary from the prescribed limits.
• To ensure the pool maintenance programme is undertaken on a regular basis and action is taken where failure of the system is identified.
• To drive all lines of revenue by ensuring all facilities are open, safe and clean for customers to use as they should be in accordance with the timetable.
• To deal with all membership enquiries; whether this be new joiners, membership suspensions or cancellations with a particular emphasis on ensuring daily, weekly and monthly membership targets are achieved.
• Help co-ordinate swim school by signing children up to swimming lessons, dealing with payment queries, actioning lesson movements and facilitating cancellations.