Customer Accounts Administrator

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Purpose of the role

The Heidelberg Materials Shared Service Centre (SSC) works alongside the business providing administrative support functions and customer excellence.

The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer accounts.

Key Accountabilities

• Providing excellent customer service (Internally and externally) using our First Line Support model where implemented.
• Processing all transactional activities through the relevant workflow tool.
• Ensuring compliance with appropriate processes and controls – supporting the team to keep documentation up to date.
• Ensuring effective escalation for non-standard requests or issues.
• Accurately working within agreed SLA’s on a right first time basis.
• To work with high levels of integrity and confidentiality
• Keeping appropriate records to enable correct reporting.
• Embrace department and wider SSC initiatives and personal development.
• Working as part of a team to work towards targets.
• Positively support a team and department in change and innovation.
• And any other task requested by your team lead or any SSC senior manager.
  
  
  

Requirements

• Excellent interpersonal skills – with the drive and flexibility to support others.
• Basic Microsoft Office (excel).
• Excellent data entry skills.
• Excellent written and oral communication skills.
  
  
  

Additional

• Study Support for AAT, CIMA and CICM
• Full training given
  
  
  

Education/Qualification

• Minimum of a Grade 4+ equivalent to a C at GCSE in Math's and English
  
  
  

What’s On Offer

Location: Chipping Sodbury

Full Time

Working Hours: 36.25 hrs

Contract Type: Perm

Salary: Natioanl Living Wage

• Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / MPQC / Youth Employment / CTP / School & University Outreach / Gradcracker / Wellbeing for Life
• Compensation Package: Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance
• Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
• Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption
• Social Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
• Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover