Contact Centre Representative - Care - Part-Time
Appello UK
Date: 8 hours ago
City: Norwich
Contract type: Part time
CONTACT CENTRE REPRESENTATIVE
Contact Centre Representative – Driving Excellence at Every Touchpoint
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support.
Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Hours & Shift Pattern: 20hrs per week // 5 days a week, Monday - Sunday between the hours of 08:00-20:00Salary: £12,802.40 per annum (£12.31 ph with the opportunity to increase with KPI's up to 20%)
Location: Norwich-Hybrid
Start Date : 02/02/2026
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.
You will have had minimum of a years experience in a customer facing role and have great customer service skills. It would be advantageous if you have worked in a contact centre.
The role is computer based so you need to be able to navigate around multiple systems - CRM knowledge would be great, but all training is given.
THE ROLE
The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people.
You will be engaging with our customers providing exceptional service and support, receiving enquires and exploring additional requirements.
In this role you will be taking inbound calls from new and existing customers, making outbound follow-up calls to help customers with their enquires.
This requires working closely with all departments in C365 while ensuring that quality and accuracy and outstanding customer service is maintained throughout.
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself
Other Information
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Contact Centre Representative – Driving Excellence at Every Touchpoint
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support.
Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Hours & Shift Pattern: 20hrs per week // 5 days a week, Monday - Sunday between the hours of 08:00-20:00Salary: £12,802.40 per annum (£12.31 ph with the opportunity to increase with KPI's up to 20%)
Location: Norwich-Hybrid
Start Date : 02/02/2026
- You need to be able to commit to 2 weeks of Full Time Training, Monday - Friday 09:30 - 17:00 ** Perks
- 124 hours holiday. This includes bank holidays that you will work if rota'd.
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.
You will have had minimum of a years experience in a customer facing role and have great customer service skills. It would be advantageous if you have worked in a contact centre.
The role is computer based so you need to be able to navigate around multiple systems - CRM knowledge would be great, but all training is given.
THE ROLE
The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people.
You will be engaging with our customers providing exceptional service and support, receiving enquires and exploring additional requirements.
In this role you will be taking inbound calls from new and existing customers, making outbound follow-up calls to help customers with their enquires.
This requires working closely with all departments in C365 while ensuring that quality and accuracy and outstanding customer service is maintained throughout.
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself
Other Information
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Veterinary Receptionist
IVC Evidensia UK,
Norwich
6 days ago
Taverham Veterinary Hospital is looking for a full-time receptionist to join our superstar reception team. As well as being an outstanding receptionist, roles may also include being on the 'shop floor', focusing on delivering an excellent customer experience, making sure that we can offer the gold standard service that we have always strived for.Duties: Greeting and assisting clientsManaging appointment schedulingMaintaining...
Driver - Home Delivery
Morrisons,
Norwich
1 week ago
Is driving right up your street? Fancy delivering ‘miles’ of smiles to our customers' doors?Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers? Our home delivery drivers love their fast paced, varied role where no two days are the same. Thriving on making our customers happy every day by delivering...
Team Manager - Foods - Food (Nights) - Norwich
Marks and Spencer,
Norwich
1 week ago
Team Manager - Foods - UK,SummaryTeam Manager - Foods - UKAll the detailsWorking Pattern:19.15pm - 06.15 am x 4 days per week. Flexibility needed across 7 days. This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation...
