Client Services Advisor

Job Title: Client Services Advisor

Location:  Bracknell

Brand: Chancellors

Salary: up to £30,000 OTE

About Chancellors:     

Chancellors is one of the UK’s leading estate and lettings agencies, with a proud history dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built our reputation on expert local knowledge, exceptional service, and an unwavering commitment to our customers.

For generations, we’ve helped people buy, sell, let, and rent property with confidence. Our strong presence across Berkshire, Buckinghamshire, Oxfordshire, Hampshire, Surrey, London, Herefordshire, Wiltshire, and Mid Wales ensures we understand the communities we serve and the property markets that shape them. Chancellors is proud to be part of LRG, one of the UK’s largest and most forward-thinking property services groups. Backed by the scale and strength of LRG, we continue to focus on what we do best: delivering expert, local service with a personal touch.

Job Summary and Key Responsibilities:   

Duties will include:

• Manage inbound calls, liaising with customer and clients; cross selling and upselling the full range of Chancellors services
• Build strong client relationships and consistently provide exceptional client service
• Have a polite and confident telephone manner and be able to communicate details effectively
• Generate business opportunity referrals and book appointments where necessary for Chancellors Group offices
• Handle first line enquiries in accordance to company policy and escalate to the relevant department where required.
• Ensure branch teams and regional managers are briefed on matters that arise where further action is needed
  
  

Skills required:

• Have excellent communication skills both spoken and written
• Be motivated and enthusiastic at all times
• Be able to work effectively within a team
• Have previous sales or customer service experience
• Display high standards of service and presentation
• Demonstrate the ability to hit and exceed targets.
• Have a pro-active and can do approach
• Stay calm and positive under pressure
  
  

What we can offer you:

• Proven track record for career growth and advancement within the company  
• Market leading training and ongoing professional development  
• Supportive and collaborative team environment  
  
  

Benefits:

• Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders.   
• Retail discounts.   
• Regular awards & incentives for Top achievers.   
• Generous holiday allowance, increasing by 1 day per year based on service, plus bank holidays.
• Excellent parental leave & company fertility policy in place.   
• Structured training & support.   
  
  

Chancellors as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.      

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.