Appeals Administrator

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services.

We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential.

Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We’re here to help you think differently about parking. Why not join us?

Position:

We are seeking a dedicated Appeals Adjudicator to join our Appeals team. In this role, you will manage, investigate, and respond to appeals received via post or email.

Key Responsibilities and Duties:

• Facilitate the resolution of appeals submitted by the public.
• Collaborate with third parties to gather evidence and bring appeals to a satisfactory conclusion.
• Maintain the highest standards of work quality.
• Perform additional duties as requested by CPM Management.
• Deliver exceptional and efficient customer service.
• Comply with external codes of practice and internal policies and procedures.
  
  

If you are committed to delivering excellence and have a passion for customer service, we would love to hear from you!

Requirements:

Who You Are

• Able to process detailed information effectively and consistently
• Able to work effectively with others in order to achieve a shared goal - even when the object at stake is of no direct personal interest
• Able to adjust to existing rules, procedures and policy. Finding reinforcement from the right authority when in doubt
• Maintain and set high quality standards, striving for continuous improvement and quality assurance
• Driven to meet processing targets
  
  

The ideal candidate will have worked in a target driven administration role before.

Other information:

Salary: £23,795.20

Duration: Permanent

Hours: 40 per week.

Location: Lancing or Newton Abbot, with hybrid working flexibilities

Free onsite parking. Casual office dress code.

Other information:

• Our selection process is as follows: Application – Competency Based Interview
• You must be able to legally live and work in the UK
• The postholder will be required to travel to external meetings on occasion by most effective means available. Having a UK driving licence would be desirable.
  
  

What We Offer/ Benefits

We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling
• Cycle-to-work scheme
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
  
  

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [email protected]