Administration Team Leader

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for a detailed job description for the role.

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.

Main duties of the job

The Cardiovascular & Thoracic service have an exciting opportunity to join us as a Team Leader, managing patient administrators and receptionists within our Cardiology and Vascular departments.

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Due to the nature of this role and service, this role is on-site and the hours are as advertised. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service

Detailed Job Description And Main Responsibilities

We are seeking a responsive and motivated individual to fulfil this role, which supports a number of Consultants and a wider multi-disciplinary team.

You will be able to demonstrate strong leadership and mentoring skills necessary to develop and support fellow team members. You will be organised and flexible in your approach to the role and have experience of working in a customer-focused environment.

This is a full time position working 37.5 hours per week over 5 days.

Person specification

Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together
  
  

Skills and competencies

Essential criteria

• People management
• Advanced Microsoft Office skills
• Communication
• Teamwork
• Data analysis
• Organisational skills
• Team development
  
  

Qualifications, Knowledge And Experience

Essential criteria

• NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
• Educated to GCSE (or equivalent) standard, with a pass in English and Maths
• Experience of administration in a customer- focused environment Supervisory or office management experience
• Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
• Ability to compose correspondence from fragmented instructions
• Experience in delivering training sessions
  
  

Desirable criteria

• Previous experience of working in an acute hospital setting
• Competent in the use of ESR and Healthroster
• Supervisory or office management experience