Warehouse Manager

Fulfillable | Bury St. Edmunds | Full-time | £44,000 – £49,000 per annum

Fulfillable is one of the UK's fastest-growing third-party logistics companies. We handle warehousing, fulfilment and distribution for 120+ e-commerce brands across three UK sites — and we do it with precision, technology and a team that genuinely cares about getting it right.

We've grown 104% year-on-year, built our own proprietary WMS, and partnered with robotics manufacturers to bring automation into our operations. We're not a traditional 3PL — we're a tech-first logistics business moving at serious pace.

This is a pivotal hire. As Warehouse Manager at our Bury St. Edmunds site, you will take full ownership of day-to-day operations — leading a team of supervisors and operatives across inbound, pick, pack and despatch, and driving the standards, structure and culture the site needs to perform at its best.

We're a fast-growing business and this role reflects that. You will be walking into an environment that has scaled quickly and now needs strong, experienced leadership to build the operational foundations to match our ambitions. This is not a role for someone who wants a steady state — it's for someone who is energised by building something properly.

Reporting to the Head of Operations, you will be the most senior person on the warehouse floor — the go-to for your team, and a key voice in how the site develops as Fulfillable continues to grow.

• Leading and developing a team of supervisors and warehouse operatives — setting clear expectations, managing performance, and building a high-functioning team
• Owning site safety — ensuring full compliance with H&S regulations, maintaining risk assessments, conducting regular audits, and embedding a safety-first culture across every shift
• Driving operational performance across throughput, order accuracy, inbound SLAs and despatch — and taking clear accountability for the actions to hit them
• Building and maintaining standard operating procedures, and ensuring consistent adherence across the team
• Owning labour planning — building rotas, matching resource to volume, and developing flexible capacity to handle day-to-day and peak fluctuations
• Playing a lead role in our WMS migration to ShipHero — supporting the transition and driving team adoption of the new platform
• Taking ownership of stock accuracy — implementing cycle counting disciplines and driving continuous improvement in inventory management
• Managing inbound operations — SLA compliance, client communication on inbound requirements, and maintaining safe yard processes
• Championing 5S standards, housekeeping and a clean, organised working environment
• Working with the Head of Operations and wider business to support continuous improvement and the next phase of Fulfillable's growth

Essential

• Proven experience as a Warehouse Manager in a fast-paced fulfilment, 3PL or logistics environment
• Strong people leadership — experience managing supervisors and frontline teams, including handling conduct and performance formally
• Solid working knowledge of warehouse H&S — risk assessments, FLT/VNA operations, fire safety and compliance requirements
• Hands-on and credible on the warehouse floor, but also able to step back and think strategically about process and improvement
• Experience implementing or improving SOPs, 5S standards and operational disciplines
• Comfortable with data and systems — WMS experience essential, confident using reporting to manage performance
• A natural communicator — able to engage a warehouse team and work effectively with senior leadership
• Resilient and organised, with the ability to manage competing priorities in a fast-moving environment
• This role requires flexibility to support the business when needed, including occasional weekend and night working

Desirable

• Experience in a multi-client 3PL or e-commerce fulfilment environment
• Familiarity with ShipHero, Mintsoft or similar cloud-based WMS platforms
• IOSH Managing Safely or equivalent H&S qualification
• VNA or counterbalance FLT licence
• Experience of lean or continuous improvement methodologies

• £44,000 – £49,000 depending on experience
• Real ownership and autonomy — you will be the most senior operational voice on site
• A growing business with genuine opportunities to develop as we scale
• An ambitious leadership team that moves fast and backs its people
• Real responsibility from day one — this is not a role where you manage by spreadsheet