Support Planner

PERMANENT, 22.5HRS, GRADE 3 AS, £27,938, FTE

22.5

Part-Time

Nottingham

Life Assurance, Pension (up to 4%), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, learning programmes tailored to suit different roles and services, Health Cash Plan

22/06/2026

REQ004622

SUPPORT PLANNER – ELIZABETH HOUSE, NOTTINGHAM, PERMANENT, 22.5HRS, GRADE 3 AS, £27,938, FTE

We are looking for a Support Planner to join us! Are you an empathetic, compassionate, and self-motivated? Are you willing to work hard alongside colleagues who want to make a difference to the lives of people in society who need it?

Elizabeth House is a well-established service based in Woodthorpe Nottingham, providing accommodation and support for homeless people often with a range of complex support needs. It is a 24-bed hostel with 59 dispersed flats in the community. We are looking for a reliable, enthusiastic and self-motivated Support Planner who can demonstrate an understanding of the issues facing those affected by homelessness. You will join a close knit and loyal team who all bring their own strengths to the service. You don’t need to have prior Support Worker experience but must be willing, empathetic, a creative communicator and have good computer skills.

Hours are 8am to 4pm with 1 in 5 weeks being on late shifts and having to work 1 weekend in 6.

As some of our dispersed housing is not local to the main hostel, it would be great if you drive and have access to a vehicle (cost of travel is paid). However, we also pay the cost of public transport used to carry out the role.

Duties & Responsibilities

• To provide support to Service Users in a safe and well maintained environment.
• To record support and risk management plans
• To review and assess resident's individual support needs.
• To ensure that tasks identified in support plans are agreed with the resident and shared with the team to ensure tasks are carried out.
• You may have caseloads with Tenant’s in properties across the city (mileage system for car drivers and costs covered when using public transport).
• Sign post Tenant’s onto appropriate services for substance misuse management & health.
• Assist service users with housing applications and move on options.
• Assist service users with basic budgeting and life skills in order to support them to move on to live independently.
• To liaise appropriately with Key partners, stakeholders and other service providers to ensure the best package of support is offered to all Service Users.

Why Join Us?

• We invest in you and encourage career progression – providing a full induction, e-learning and classroom training, management development pathways, fully-funded professional qualifications and more.
• Your wellbeing is important to us. We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff.
• Employee assistance programme, salary sacrifice schemes.
• Stakeholder pension, enhanced maternity and paternity leave and paid sick leave.
• 32 days holiday including Bank Holidays – increasing with service.
• Paid DBS and Update Service.
• Loyalty awards and non-contributory life insurance.
• Equality and diversity is important to us: we welcome applicants from all backgrounds and cultures, and appreciate the variety of experience they provide. As one of Nottingham’s few Disability Confident Leaders, we warmly encourage job applications from people with disabilities.
• Framework is incredibly proud to hold Investors in People (IIP) Gold accreditation. This accreditation recognises our continued commitment to creating a workplace where people feel valued, supported, and empowered to grow.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application.