Order Desk Executive

About Us

Wells Offshore is a dynamic global supplier of Pharmaceutical and Medical Supplies to the Onshore and Offshore Oil, Gas and Merchant Shipping Industry for over 25 years. This field is highly unique offering a multitude of opportunities in the healthcare industry. Supported by one of the largest independent pharmacy chains in Europe, Day Lewis Pharmacy.

Purpose of Role

The Order Desk Executive plays a critical role in driving customer satisfaction, revenue growth, and client retention by delivering accurate, timely, and competitive quotations and order solutions. Acting as a key link between customers, Account Managers, and operational teams, the role is responsible for converting enquiries into orders, maximising sales opportunities, and ensuring a seamless customer experience throughout the order lifecycle. The successful candidate will proactively support business development efforts, strengthen customer relationships, and contribute to the achievement of company sales objectives.

Main Duties and Responsibilities

Sales & Customer Growth

• Prepare and deliver accurate, competitive quotations that support revenue growth and customer retention.
• Proactively follow up on quotations, enquiries, and outstanding opportunities to maximise conversion rates.
• Identify opportunities to upsell, cross-sell, and introduce additional products and services that add value to customers.
• Support Account Managers in developing existing accounts and securing new business opportunities.
• Build strong, long-term relationships with customers through exceptional service and responsive communication.

Order Management & Customer Experience

• Manage customer orders from enquiry through to fulfilment, ensuring a seamless and professional customer experience.
• Provide customers with timely updates on order status, lead times, and delivery schedules.
• Coordinate with warehouse, shipping, pharmacy, and accounts teams to ensure efficient order execution and customer satisfaction.
• Resolve customer queries and issues promptly, maintaining high levels of customer confidence and trust.

Commercial & Operational Support

• Maintain accurate customer, quotation, and order information within company systems.
• Monitor quote-to-order conversion performance and support initiatives to improve sales effectiveness.
• Collaborate with internal teams to ensure product availability, regulatory compliance, and operational excellence. Contribute to continuous improvement initiatives that enhance customer service, sales performance, and process efficiency.
• Support business reporting by providing accurate commercial and operational data.

Skills and Knowledge

• Proven ability to prepare, manage, and follow up quotations to maximise conversion opportunities.
• Strong customer relationship management skills with the ability to build trust and long-term partnerships.
• Ability to identify upselling, cross-selling, and account growth opportunities.
• Understanding of sales processes, customer buying behaviours, and commercial decision-making.
• Strong negotiation and influencing skills.
• Ability to manage customer enquiries professionally and resolve issues effectively.
• Strong stakeholder management skills, with the ability to engage confidently with customers, suppliers, and internal departments.
• Customer-centric mindset with a focus on delivering exceptional service.
• Understanding of inventory, fulfilment, shipping, and customer order lifecycle processes.
• Ability to manage multiple priorities while maintaining high levels of accuracy.

Required Competencies

Working with People

Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit; Recognises and rewards the contribution of others; Listens, consults others and communicates proactively; Supports and cares for others; Develops and openly communicates self-insight.

Planning & Organising

Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deadlines and milestones.

Delivering Results & Meeting Customer Expectations

Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; Consistently achieves project goals.

Excellent verbal and written communication skills

Bachelor’s degree in business administration and/or experience in a global manufacturing and or supply chain environment.

GCSE / A Levels Math & English

Company sponsorship not provided