Student Support Administrator

Based on site at HMP The Mount our Student Support Administrators provide comprehensive administrative support across high-profile contracts. Within your role you will be responsible for ensuring that the administration systems and processes operate in a timely and effective manner, adhering to all quality standards.

You will also be the first point of contact for prisoners, conducting prisoner inductions into the education provision promoting available courses to potential learners and providing ongoing advice and guidance. The role also includes the recruitment of learners for courses, maintaining accurate records of achievement linked to initial assessment, close liaison with partner agencies and the prison allocation and activity team.

What are we looking for?

You should have a passion for what you do along with relevant and recent experience within an administration environment. You will hold an NVQ Level 2 Business Administration qualification or equivalent (Level 3 desirable), and be able to demonstrate a good knowledge of IT based systems including Word, Excel and Access packages. An Information, Advice and Guidance qualification is desirable.

You will need to have good organisational skills with the ability to plan and prioritise workload accordingly while demonstrating excellent communication skills, written and verbal, including the ability to build rapport with a wide range of individuals and maintain a high level of confidentially at all times. You will need to be results focused and have the personal drive and resilience to overcome hurdles and barriers.

The salary for our administrators is based on experience and qualifications of the post holder, to be eligible for the top end of the band you will need to hold a Level 3 NVQ or equivalent.

For full details of the role and the person specification please review the job description or If you would like to speak to the recruitment team before you apply, please email any questions to and one of the team will come back to you. If you wish to apply, please ensure this is done via the apply now button. Applications cannot be accepted via email.

Please include your current salary and desired salary as part of your application, when prompted.

Here are PeoplePlus, we are committed to transforming the lives of people with convictions through our work in prisons.

Our services have been designed to tackle the underlying causes of offending behaviour so people can make positive changes to their lives.

With more than 500 people working to support people with convictions in custody and in the community, we bring passion, experience and innovation to public sector rehabilitation services.

We also work with specialist partner organisations to help people move away from their past and look forward to a brighter future.

All of our services are designed in partnership with the people who we’re trying to help and away from our direct work with people serving their sentences, we’re working hard to change attitudes towards people who can often be tarnished unfairly following criminal convictions. Our Social Recruitment Framework brings together organisations to tackle any pre-conceived ideas about hiring people who have previously been involved in crime.

We also work with employers on the Ban the Box initiative to support fair and equal recruitment processes and have engaged industry to influence our employer-led curriculum delivered to our learners.

We are extremely proud to be a Silver accredited Investors in People organisation. This means that at PeoplePlus, the right principles are in place but more than that, it means our people and leaders are making active efforts to make sure that there’s real consistency and everyone in the organisation can feel the effects.