Retail Customer Service Assistant

Customer service assistant

About bp retail

We want to be the first choice for mobility and convenience customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.‎

You can find out more about bp retail here

What you get

• 25% discount on in store goods *exclusions apply


• Paid holiday


• Flexible hours


• Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)


• Discounts with other businesses through Perks at Work


• Family leave


• The opportunity to progress your career


• Competitive pay rates


• Access to the Headspace app, Thrive wellbeing portal and Employee Assistance Programme


• Job security


• Pension scheme


• Share save scheme

What we are looking for

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.

What you will be responsible for

• Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority


• Serving customers efficiently, ensuring their needs are met promptly and effectively


• Fostering a positive and inclusive work environment, in line with bp beliefs


• Preparing and serving food and drink items from our Wild Bean Café


• Taking in deliveries, replenishing stock and stock management tasks


• Being proactive with supporting bp’s offers, promotions and bp loyalty scheme


• Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

How to apply

To apply for a position at bp, you can log into the applicant portal on bpretailjobs.com and either create an account or log into one you have already created, and then apply for the roles you are interested in through the Apply button at the bottom of each page. All you will need to fill out is your personal details and attach an up-to-date CV and you will be able to submit your application.

Applicants welcome from 16+