Neurosurgery Referral Case Management Coordinator

Main area


Neurosurgery


Grade


Band 4


Contract


12 months (Fixed Term/Secondment for 12 months)


Hours


Full time - 37.5 hours per week


Job ref


180-D-245158






Employer


Cambridge University Hospitals NHS Foundation Trust


Employer type


NHS


Site


Addenbrookes Hospital-Division D


Town


Cambridge


Salary


£25,147 - £27,596 p.a. pro rata


Salary period


Yearly


Closing


21/04/2024 23:59


Interview date


03/05/2024

Job overview

The East of England Neurosurgery Network (EoE NN) is hosted by Cambridge University Hospitals (CUH) and is the region’s Neurosurgery Clinical Network. It was launched in October 2023 and is a specialised service clinical network. Its triple aim is to improve quality, reduce inequalities, and to improve value of neurosurgical management across the eastern region.

Main duties of the job

As Neurosurgery Referral Case Management Coordinator, you will initially work independently to provide administration coverage of the neurosurgical registrar on-call day shift (9am-5pm), later potentially working in partnership with another Coordinator to provide full coverage of the day shift. In partnership with the on-call registrars, you will review emergent and urgent referrals to Neurosurgery through the electronic referral system (Orion). You will enter demographic data and ensure completion and upload of diagnostic tests, to coordinate case management and provide administrative support to the neurosurgical on-call team.

You will be responsible for data, decision, and outcome entry into Orion. You will also assist with publicising the Network through online platforms such as FutureNHS.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.

This vacancy will close at midnight on the 21st April 2024.

Interviews are due to be held on 3rd May 2024.

Benefits to you

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

Essential criteria

Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent experience

Desirable criteria

Team leader/management qualification

Experience

Essential criteria

Experience of IT packages – Microsoft Office.




Experience of working in a busy clerical/office environment or reception service.




Administrative experience including minute taking.




Prioritising, planning, and organising own tasks.




Working within guidelines and adhering to policies regarding data protection.




Experience of dealing with difficult situations and confrontations.



Data entry experience and documentation

Desirable criteria

Previous experience of working in NHS




Previous experience of working with medical records.



Familiarity with Orion

Knowledge

Essential criteria

Understanding of confidentiality and data protection.




Sound knowledge of office procedures.




Understanding of customer service.



Good working knowledge of Microsoft Office packages

Desirable criteria

Knowledge of the Trust including awareness of priorities.




Knowledge of Trust information systems.




Knowledge of Medical Terminology.



Awareness of NHS targets and Trust priorities

Skills

Essential criteria

Ability to work as part of a team.




Excellent communication skills including telephone, email, face-to-face.




Ability to develop templates for letters.




Ability to organise and manage own time keeping, to schedule and deadlines.




Ability to allocate and monitor work of others.




Ability to use own initiative and work autonomously.




Ability to demonstrate leadership skills.




Willing to take on/learn new skills.




Ability to show attention to detail and accuracy.




Ability to adapt to change.




Ability to work under pressure.



Ability to store and safeguard confidential document

Desirable criteria

Ability to touch type.




Ability to work with budgets.



Ability to requisition general stock

Additional Requirements

Essential criteria

The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent

Further details / informal visits contact

Name


Dr Naomi Deakin


Job title


East of England Neurosurgery Network Manager


Email address


[email protected]


Telephone number


01223 217 842