Ward Clerk

Job Summary

• Please note: This vacancy is for 27 hours - evening cover, from 5pm onwards to meet the needs of the service**
  
  
  

Teal ward has an exciting opportunity available for an efficient and motivated person to join our team. The successful applicants must demonstrate good interpersonal and IT skills.

Knowledge of the NHS computer systems would be advantageous; however, training will be available for the successful candidates. Your role will include the provision of administrative support to the nurses within a busy unit.

We are seeking a team player who is able to work under pressure and prioritize their own workload, whilst responding to the needs of the department.

Shift times can be negotiated to suit the needs of the department and the individual.

Main duties of the job

The Patient Coordinator will provide a comprehensive administrative service to Teal ward. They will participate in creating a welcoming and friendly environment for patients and their families, and provide excellent customer service.

About Us

Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Job Description

Job responsibilities

The Patient Coordinator will provide a comprehensive administrative service to Teal ward. They will participate in creating a welcoming and friendly environment for patients and their families, and provide excellent customer service.

• Support ward staff by undertaking administration duties.
• Answer the intercom and welcome visitors to the department.
• Act as a contact point for the ward for patients relatives and other visitors. Respond to all queries ensuring confidentiality is maintained.
• Ensure telephone calls are responded to in a pleasant manner.
• Refer all telephone calls in relation to clinical matters to the nurses.
  
  
  

Please see attached JD for full details.

Person Specification

Experience Essential

• Recent experience in a customer focussed environment
• In-depth administration
• Working knowledge of data protection and confidentiality
• Working to tight and conflicting deadlines
  
  
  

Skills Essential

• Ability to multi-task and deal with non-routine situations
• Experience of dealing with people in sensitive situations
• Calm under pressure
• Ability to organise /prioritise own workload
• Ability to work within a busy clinical work area managing stresses effectively
  
  
  

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .