Volunteer Clinic Manager at Vision Care for Homeless People - Gloucester | Vision Care for Homeless People

Our fully equipped opticians for people experiencing homelessness, located within Gloucester City Mission, is looking for a volunteer Clinic Manager to run an opticians clinic. The clinic runs every Monday from 10 00am - 14 00pm.

What difference will you make?

Your role will be integral to our ability to provide our vision care service to those experiencing homelessness in your area. You will make a huge difference to the lives of the patients you see and serve. You will see the results of your work on the faces of our clients when they receive a pair of glasses; often a really significant step in putting their life back together again after experiencing homelessness. You will join a community of over 100 volunteers delivering this vital service in cities across England (and Scotland). All relevant training for the role will be provided.

What are we looking for?

You will need management and team leadership experience and skills. You will be able to learn and use our online Patient Management System. You will be someone who will take pride in making the clinic an efficient, structured and friendly service for our clients experiencing homelessness. You will have empathy for those experiencing homelessness and be friendly and approachable.

What will you be doing?

What will you be doing? We need someone to run the clinic and support optometrists and assistants. You do not need opticians experience for this role, as we will train you, just an ability to learn the practicalities and procedures of running an opticians clinic and to use online systems. The Clinic currently runs every Monday from 10 00 am - 14 00 pm. Ideally you can attend either weekly or fortnightly. You will work with optometrists who will maintain the clinical standards while you will work alongside clinic assistants to maintain all other standards. You will be supported by VCHP's staff team. If you have no experience in an opticians, you will start as a clinic assistant to learn the ropes. You will be welcoming patients, registering them into the patient management system, helping them to choose spectacles, ordering, fitting and repairing glasses. Soon you will take on the wider practicalities and administration of running a clinic, as clinic manager. You will train and support the clinic assistants to ensure all administrative procedures are completed and the clinic runs effectively weekly. Your role will include 1) Meeting, interviewing, inducting, training and supervising the team of volunteers and students who work in the clinic. 2) Training and mentoring the clinic team to deliver accurate and complete clinic processes, excellent service and good communication with patients, centre staff and volunteers. 3) Ensuring all administrative and clinic standard procedures are followed. (Professional optometrists are responsible for the clinical standards.) 4) Monitoring and controlling completion and processing of clinic activity, tracking, ordering and NHS forms using online patient management system. 5) Advising on and troubleshooting problems with glasses, orders, collections and follow up of non-collections. 6) Liaising with the clinic’s host centre on operational matters. 7) Ensuring the clinic has everything it needs to run. Arranging for new stationery and supplies. Arranging upkeep of the clinic facilities, equipment and environment. 8) Acting as branch health and safety contact for receiving and processing concerns or incident reports. Liaise with Operations Manager and General Manager on risk matters. 9) Leading on occasional branch audits, such as local risk assessment, Quality in Optometry checks, infection control.