UX Researcher

Do you want to work for one of the UKs leading customer experience agencies, alongside the industry's top talent, where you will have the opportunity to grow professionally and develop cutting-edge expertise?

We are looking for a UX Researcher to join our growing team.

This is a hands-on role where you will lead end-to-end research projects, helping to uncover user needs, identify pain points, and inform the design and development of user-centered solutions.

This is a remote first UK-based role but we require you to be able to access our London office when needed.

Your Role

As a UX Researcher, youll work closely with clients and internal teams to deliver impactful research projects. You will:

• Autonomously scope, propose, plan, and conduct end-to-end research projects, including user interviews, usability testing, and workshops, both remotely and in our London-based biometrics lab.
• Uncover impactful insights from your research and craft compelling stories that highlight opportunities to improve user experiences.
• Develop artefacts such as journey maps, personas, customer journey evaluations, and audits to communicate insights and potential solutions effectively.
• Use tools like UserTesting, Maze, and Dovetail to conduct usability testing, as well as biometrics technologies such as Tobii eye-tracking, iMotions, and sensors like Shimmer and Noldus.
• Work closely with designers, developers, and recruitment partners, presenting findings and championing the voice of the customer.
• Apply creative and innovative approaches to solve complex business challenges and improve user experiences.
• Produce high-quality research deliverables, including screeners, question guides, reports, and presentations, ensuring stakeholders have actionable insights.
  
  
  

What Were Looking For

Were looking for someone who brings:

• A degree in HCI, Usability, Psychology, or a related field (desirable).
• Experience conducting usability testing, moderating interviews, and running workshops.
• Familiarity with UX design principles and analytics data (or a strong desire to learn).
• A data-driven, commercially minded approach to problem-solving.
• Outstanding communication and storytelling skills, with the ability to present confidently to diverse audiences.
• Strong organisational skills, with attention to detail and the ability to manage multiple projects simultaneously.
• Experience working in an agency environment (desirable).
  
  
  

Personal Characteristics

To thrive in this role, youll need to be:

• Passionate about understanding user needs and behaviours.
• Curious and eager to develop your knowledge and expertise in UX research.
• Comfortable with remote and lab-based usability testing tools and technologies.
• Detail-oriented, organised, and a strong communicator.
• Open-minded and creative, with the ability to think innovatively about user experience challenges.
  
  
  

Benefits

• 30 days holiday + bank holidays
• 4.5 day working week
• Flexible hours
• Private healthcare
• Personal development budget
• Enhanced Pension
• Birthday gift
• Regular team socials and events
• Mobile phone contribution