User Researcher

Introduction

At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.

A career in IBM CIC means you’ll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.

Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We Offer

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
  
  

Your Role And Responsibilities

We are seeking an Experience Consultant in Research to lead research efforts that uncover user insights and inform the design of engaging digital experiences. Your role will involve overseeing research projects, managing stakeholder expectations, and ensuring the delivery of actionable insights that drive product development and user experience improvements.

Responsibilities

• Lead the planning, execution, and analysis of research studies, including ethnographic, generative, and quantitative methods.
• Design and facilitate workshops, focus groups, and co-creation sessions to generate user-centric solutions.
• Analyze research data, creating reports and presentations that effectively communicate findings.
• Collaborate with designers, developers, and product managers to integrate user insights into the design process.
• Mentor junior researchers, providing guidance and feedback on their work.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Extensive experience with various research methodologies and tools.
• Strong analytical and communication skills, with a proven track record of presenting findings to diverse audiences.
• Ability to manage multiple research projects and stakeholder expectations.
• Passion for user-centered design and a deep understanding of user needs and behaviours.
  
  

Preferred Technical And Professional Experience

• Extensive experience with various research methodologies and tools.
• Strong analytical and communication skills, with a proven track record of presenting findings to diverse audiences.
• Ability to manage multiple research projects and stakeholder expectations.
• Passion for user-centered design and a deep understanding of user needs and behaviours.