Delivery Manager - GDS/UCD (Public Sector)

Introduction

IBM is seeking a highly skilled and experienced Delivery Manager to join our team. This role is specifically focused on the public sector, requiring extensive experience in Government Digital Service (GDS) and User-Centred Design (UCD) methodologies. The Delivery Manager will be responsible for leading cross-functional teams to deliver high-quality digital services that meet the complex needs of government clients.

Responsibilities

Your role and responsibilities

• Lead multi-disciplinary teams in the successful delivery of digital projects within the public sector, adhering to GDS standards and best practices.
• Manage project scope, timelines, resources, and budgets while ensuring alignment with client objectives and expectations.
• Apply UCD principles throughout the project lifecycle to ensure user needs are at the heart of service design.
• Foster strong relationships with clients, understanding their requirements and translating them into technical solutions.
• Collaborate with various stakeholders, including clients, internal teams, and third-party vendors, to drive project success.
• Implement agile methodologies to facilitate efficient and effective project management and delivery.
• Mentor team members, providing guidance, support, and coaching to enhance their skills and career development.
• Monitor project performance, identify risks, develop mitigation strategies, and implement continuous improvement measures.
• Ensure all projects adhere to IBM's quality standards and regulatory compliance requirements.
  
  

Required Technical And Professional Expertise

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Extensive experience as a Delivery Manager or similar role within the public sector.
• In-depth knowledge and practical application of GDS principles and methodologies.
• Proven expertise in User-Centred Design (UCD) and its integration into digital service development.
• Demonstrated success in managing large-scale digital transformation projects.
• Strong understanding of Agile/Scrum methodologies and their practical implementation.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to manage multiple projects simultaneously, prioritizing tasks and meeting deadlines.
• Knowledge of public sector regulations and compliance requirements.
  
  

Preferred Technical And Professional Experience

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