Urgent Appointments Co-ordinator- *BANK*

We are looking for an enthusiastic and motivated individual to join the Cancer Services team to provide administrative support within the Urgent Suspected Cancer referrals office based at The Royal Shrewsbury Hospital.

The successful applicant will be patient focused; have excellent communication and organisational skills; be familiar with all of the Trust’s computer systems including Somerset and have excellent IT skills including Excel. Previous experience of administrative and telecommunications work is essential to the role as well as a resilience to deal with the fast pace of the role and the emotional and sometimes distressing nature of cancer.

Applicants are advised that this vacancy may close early depending on the volume of applications received.

• To undertake booking and scheduling duties in the Urgent Suspected Cancer Referral office; all patients are contacted by telephone
• The delivery of a patient cancellation/postponement service
• Using Trust systems PAS, CAREFLOW, ERS and Somerset Cancer Register
• Develop & maintain effective communication skills liaising with patients, GP’s and internal/external contacts
• Responsible for ensuring that the booked appointment is made within the designated time limit
• Responsible for ensuring that new patient clinics are booked to their maximum capacity
• Responsible for the checking and registering of new patient referrals and the distribution of letters for grading by individual consultants
• To meet performance standards specific to the area they are working in
• Maintain patient confidentiality at all times
• Work within well defined boundaries, using initiative to make planning decisions as required. They will have access to manager / supervisor at all times
• To be responsible for assisting in the training of new staff
  
  

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

For further details / informal visits contact: Name: Vivien Grier Job title: Assistant Cancer Performance Manager Email address: [email protected] Telephone number: 01743 261000

Please contact Vivien Grier on 01743 261000 Ext. 1662