Telephonist

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who We Are

NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website -

Position

An exciting opportunity has arisen for a Telephonist based at University Hospital Crosshouse.

What You Will Do

We require an enthusiastic and motivated Telephonist to work within our Hospital switchboard. You must have a flexible approach to working, be able to provide cover during periods of leave or sickness which regularly includes unsociable hours.

For further information on the role please click the link below to view the job description

Knowledge, Training And/or Experience Required To Do The Job

• You must possess excellent communication skills and be able to work in a busy environment which includes handling emergency calls, paging
• and alarm equipment.
• Switchboard and/or Contact Centre experience is essential.
  
  

For further information on the requirements for the role please click the link below to view the person specification

Hours

34.5 hours per week., over a ten week shift pattern which includes nightshifts and weekends.

Please note initial training period is a minimum of six weeks, between 9 and 5pm Monday Friday.

For informal enquiries please contact Switchboard Team Leader Vicky Kennedy, Crosshouse Hospital, Tel:- 01563 825967

Additional Information For Overseas Candidates

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

The Recruitment Team are unable to answer individual queries at application stage about this, please visit for further information.

Additional Information For All Candidates

You should apply for this post by completing the application process on JobTrain.

• DO NOT upload a CV as this will not be used for shortlisting purposes.
• Posts close at midnight on the indicated date. Late applications will not be accepted.
• For help to complete an application on JobTrain, please follow this link:
• To view our accessibility statement, please follow this link:
• Please note that our correspondence method is by email, therefore please ensure you enter your email address accurately.
• Please check your email regularly (including junk folders) and also your JobTrain account for updates.
• Please contact JobTrain Candidate Support Hub : - for advice and support with any system issues.
• We recommend using the Internet Browser “Google Chrome” or “Microsoft Edge” when using JobTrain.
• Once you have submitted your application form you will be unable to make any amendments.
• Some of our vacancies are for internal candidates only. If you are a staff member, please ensure you update your JobTrain profile to reflect that you are employed by NHS Ayrshire and Arran.
• Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
  
  

NHS Ayrshire and Arran has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is, without exception, granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at

We are unable to provide sponsorship for bank contracts.