Technical Support Analyst

Interface


Date: 3 weeks ago
City: Craigavon
Contract type: Full time
  • Provide timely and professional 1st and 2nd line technical support, both remotely and onsite.
  • Escalate and assist with 3rd line support, including advanced troubleshooting and 3rd party vendor co-ordination.
  • Administer and support Microsoft 365 applications (Exchange Online, SharePoint, Teams, OneDrive).
  • Manage and maintain Windows 11 desktops/laptops and Apple iOS devices (iPhones, iPads).
  • Support device enrolment and compliance using Microsoft Intune and Microsoft Entra (Azure AD).
  • Log and manage incidents via the EasyVista helpdesk system, ensuring accurate documentation and timely resolution.
  • Assist the Service Delivery Manager with third-party contract negotiations to maintain efficient vendor relationships.
  • Contribute to IT asset management, procurement, and lifecycle tracking from acquisition through disposal.
  • Participate in the delivery of IT projects, including hardware rollouts, software deployments, and infrastructure improvements.
  • Liaise with third-party vendors and service providers to ensure effective support and timely resolution of issues.
  • Support mobile device management initiatives and provide end-user training as required.
  • Ensure all IT processes comply with internal policies and industry standards.
  • Assist in the implementation and rollout of new technology solutions.

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