Technical Support Analyst

Do you thrive on troubleshooting and resolving challenges? Are you passionate about technology and helping others?

This is your chance to join our dynamic team as a Technical Support Analyst and become the first line of defence for all our IT needs!

In This Role, You'll

• Be a friendly and helpful point of contact for all IT issues
• Dive into technical challenges to fix network, software, and hardware problems
• Play a key role in projects, keeping our systems running smoothly
• Collaborate with colleagues and empower users with your tech expertise
• Shape the future of our IT department by providing valuable insights
  
  

At Movera we offer a supportive environment where you can learn, grow and gain valuable insights across a variety of IT domains and have the opportunity to work on interesting projects, implementing improvements and driving positive change.

This role will be a hybrid role with a minimum of 3 days a week in our Stockport Office.

Who Are We

Movera is a flourishing platform business that brings together ambitious home moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses including ONP Solicitors, Grindeys & Cavendish Legal Group, brought together to transform the moving market for the better. Our vision is to create moving and remortgaging experiences to be celebrated – not tolerated.

Key Responsibilities

• Serve as a primary contact for all IT support issues.
• Offer first and second-level desktop technical support to our team members, including troubleshooting and maintenance, either in-person or remotely.
• Manage and resolve incidents involving networks, printers, computers, and phones from start to finish.
• Escalate complex issues to third-party providers or the Infrastructure Manager and see them through to resolution.
• Handle the creation and management of user accounts and the setup of necessary equipment.
• Keep track of our IT assets and handle equipment orders based on company needs, with approval from the IT Head.
• Contribute to IT projects as assigned by the Infrastructure Manager or CTO, ensuring all activities are logged and stakeholders are updated on progress.
• Participate in planning and executing technical support projects from beginning to end.
• Follow and enforce IT department policies and procedures, maintaining a clean and safe working environment.
• Support the IT team and our users by offering advice and help when needed.
• Work on improving IT procedures related to desktop support.
• Ensure all work meets agreed service levels and company policies.
• Be ready to take on additional tasks as the business requires.
  
  

Person Specification

• Previous experience of working in a customer service environment.
• Previous experience of 1st and 2nd line desktop technical support.
• Knowledge of systems and IT hardware (PC’s, Printers, Scanners) and software.
• Robust analytical approach to all technical problems and methodical problem-solving skills.
• Knowledge of Information Technology and the ability to quickly learn new systems and procedures.
• Practical experience of following and applying system security, information governance and IT policies and ensuring users adhere to these.
• Previous experience of using Service Desk software.
• Excellent communicator with strong verbal & written skills.
• Enthusiastic team-player who is able to work on own initiative.
• Willingness to learn and develop.
  
  

What We Offer

We aim to reward your hard work generously. You’ll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more.

• 23 days holiday + 2 extra religious/cultural days
• Hybrid working
• Day off for your birthday!
• Free conveyancing legal fees
• Moving home days off
• Volunteering days
• Retailer discounts and frequent socials
• Refer a friend bonuses
  
  

Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job and strive to create a positive and supportive work environment.

At Movera, we celebrate diverse backgrounds, experiences, and perspectives. We strive to create an environment where everyone feels valued, heard, and empowered. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. If you need any support during the application process, please let us know.

DBS and Financial Checks: We are committed to creating a safe, secure, and trustworthy workplace for everyone. As part of this commitment, all employment offers are subject to successful completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks help us maintain the highest standards of integrity and compliance while ensuring the well-being of our employees and clients. Rest assured, all checks will be carried out with care and in full accordance with relevant data protection laws.

Movera is a flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.