Technical Supervisor - D&M / Disrepair

We have two new exciting Technical Supervisor opportunities to join our team in the following specialisms:

• Technical Supervisor – Damp & Mould
• Technical Supervisor – Legal Disrepair
  
  

As a Technical Supervisor within our wider repairs & maintenance division, you will supervise a team and be responsible for overseeing and monitoring the performance of trades operatives and where applicable any specialist sub-contractors, monitoring closely compliance, performance and client satisfaction.

About The Role

Reporting to the Service Delivery Manager, the Technical Supervisors will work collaboratively with other colleagues across the business and within the designated service (either Disrepair or D&M) from first report through to final invoicing to ensure smooth service delivery through effective day to day management. You'll be responsible for people management of a team, so people management experience is a must.

Responsibilities Include

• Liaising with the works scheduling team and sub-contractors to ensure accuracy of job information, timely report submissions, suitable allocation of work, and invoicing.
• Carrying out pre and post inspections to ensure a good standard to work.
• Assisting the Service Delivery Manager (SDM) in managing the contractors to ensure excellent service delivery, continually looking for process improvements to improve efficiency, costs, and meet agreed targets.
• Supporting the SDM by providing data, reports and MI (e.g. for quality control and budgetary data).
• Stakeholder and people management: performance monitoring, attend monthly sub-contractor meetings, liaising with internal and external customers such as legal departments, client representatives, local authorities etc.
• Managing the day-to-day administration of the team.
• Attending client/stakeholder panels, consultations, and other meetings.
• Pro-actively engaging with and acting a point of contact for customers, ensuring all queries and complaints are resolved swiftly.
  
  

Skills, Qualifications & Experience

• Trade specific qualification(s) e.g. in plumbing, carpentry, electrical, or a repairs sector common trade.
• Good IT literacy (including MS Office programmes (Microsoft Excel, Word, PowerPoint, Outlook, Teams) and ability to use relevant job management systems (knowledge of accuserv system would be advantageous)
• Specialist knowledge/qualifications/qualifying experience of Damp & Mould and/or Legal Disrepair is essential.
• Prior experience in a Supervisory role (ideally within a responsive repairs/minor works environment).
• Strong communication and interpersonal skills with a range of stakeholder (written and verbal).
• Numeracy and analytical skills - an ability to understand data.
• Personal resilience: ability to work under pressure and to meet deadlines.
• Leadership & people management skills.
• Commercial acumen and an appreciation for business cost efficiency.
• A hands on and solutions-based approach, with as positive ‘can do’ attitude.
• Strong customer focus and ability to use initiative.
• Good attention to detail and accuracy skills.
• Prior management of specialist sub-contractors would be preferred.
• Full clean UK driving licence
  
  

About Us

BD Group was created by the London Borough of Barking & Dagenham to create positive economic, environmental and social change. We are facilities services company, providing a range of services for public and private sector clients currently across London and the Southeast, but with aspirations to broaden our geographies over time. Our mission is to help communities live, work and grow to fulfil their potential through the delivery of safe, high-quality services based on our unique understanding of local needs.

Salary

Starting from £45,000 (DOE) + benefits

Working arrangement

• Full Time – 36 hours per week
• Location – Dagenham
• Travel - The role will involve travel to sites within and around the London Borough of Barking and Dagenham, as such a full clean UK driving licence is required.
  
  

Benefits

In addition to a competitive salary, our benefits package includes: 

Heart Hub rewards, perks & benefits platform!

Private Medical Insurance

Group Life Assurance

Competitive Salaries

Pension Scheme

Paid Holidays from 26 days

Family Friendly Policies making work-life balance achievable

Health & wellbeing support including an Employee Assistance Programme (EAP)

Career development and training

Great offices & local amenities including our Lab Café (with discounts via our BD Serve app)

Free parking @ The Cube

A GREAT TEAM!

To Apply

If you are keen to be considered for either of the Technical Supervisor opportunities to join our fast paced team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form.

Please note: Applications will be reviewed on a rolling basis so if you are keen to be considered for this role, please apply as soon as possible and do not wait until the closing date.