Operations Shift Manager

The role of Shift Operations Manager £38,000pa based in our Dagenham site is to assist the Site Operations Manager with the smooth overall running of the operation, including the day-to-day responsibility for ensuring all legal and compliance obligations are met regarding O licence compliance - you will already possess experience and knowledge in being a successful O’licence holder within a distribution environment. We are also looking for a specialist in Health and Safety, with H&S being at the forefront of every decision made.

Although we are looking today to fulfil the role of Shift Operations Manager, we are also looking for individuals who are keen to progress within the business – we are a business who truly believe in helping individuals develop their career ambitions, so if that sounds like you, we’d like to hear from you.

40hrs per week, Monday to Friday. Rotating AM & PM shift.

This role is part of a leadership team on site, which already consists of 3 Supervisors and 2 Team Leaders – you will be reporting into the Site Operations Manager, and collectively you will be leading a local team of transport and warehouse colleagues.

Daily responsibilities include:

Safe & Legal Compliance – full compliance in both transport and health and safety requirements within the operation.

Customer Service – ensure all Key Delivery Service KPIs are met or exceeded.

Leadership & Development – objective setting, team and individual performance reviews and succession planning.

Communication – daily, weekly and month briefs to set the vision.

Cost Control – meeting & generating ideas to reduce operating cost v budget.

Continuous Improvement – support a continuous improvement culture, both within the local operation, and across the network.

Analytical – analysis of business reports & data to improve performance in key areas.

Planning – shifts , routes, deployment plans for the Warehouse & Transport operations.

Managing – teams hours , holidays, performance for warehouse & transport colleagues.

Recruitment – In line with budget requirements , interviewing & supporting the on-boarding process for colleagues.

Experience / Skills & Qualifications Required:

To be successful in this role, we are looking for an experienced Operations Shift Manager with the following skills & experience:

• CPC – Managers Certificate of Professional Competence – essential.
• O’licence – proven experience in being an o’licence holder – essential.
• Previous experience within a transport and distribution environment - essential.
• Experience of strong leadership of a team to success - essential .
• Clear communicator – essential
• Computer literacy – essential.
• Analytical skills – essential.
• Previous experience within a 2 person Home Delivery operation – desirable.
• Good geographical knowledge of London & surrounding areas – desirable.
• Collaborative working with external suppliers and internal stakeholders – desirable.

Personal Qualities / Behaviours

• Strong customer service ethic & focus.
• Positively contributes to team success.
• Self-motivated and disciplined.
• Hard working, conscientious and willing to go the ‘extra-mile’
• Flexible approach and attitude to teamwork.
• Problem-Solving, overcoming obstacles & generating solutions.
• Great interpersonal skills with strong leadership and people management.
• Decision making, able to think clearly in any situation, and act appropriately.