Technical Quality Manager

Technical Quality Manager

Salary £55,000+ Benefits

Milton Keynes

Who Are We?

LEVC (London Electric Vehicle Company) has been a leader in sustainable mobility, renowned for our innovative electric TX taxi. Expanding on this legacy, we’ve launched LEVC Mtech, a sister company focused on revolutionising the UK passenger vehicle market. Backed by the Geely Group and driven by cutting-edge technology, LEVC Mtech is committed to delivering smart, energy-efficient vehicles that will accelerate the transition to a zero-carbon future.

Why Join Us?
At LEVC Mtech, we foster a high-performance, results-driven culture that thrives on speed, innovation, and adaptability. By joining us, you’ll:

• Work in a fast-paced environment where bold decisions and impactful contributions are valued.
• Have opportunities to grow quickly, develop new skills, and thrive in a dynamic industry.
• Be part of a team focused on driving innovation, delivering results, and shaping the future of sustainable mobility.

The Opportunity
LEVC Mtech is leading a project to introduce a range of new energy passenger vehicles tailored for the UK market. We’re looking for ambitious individuals who want to make an impact in a company committed to innovation and sustainability.

If you’re ready to take the next step in your career and help drive change in the automotive industry, we’d love to hear from you!

About the role

Reporting into the Aftersales Director, the Technical Quality Manager is tasked with ensuring the highest technical quality standards by providing expert support, developing documentation and training programs, managing quality issues, and setting performance standards to optimise technical operations across the dealer network.

Technical Support & Problem Resolution

Provide expert-level technical support to dealers, diagnosing and resolving complex technical issues efficiently to minimise downtime.

Serve as an escalation point for challenging cases, ensuring timely resolution and high dealer satisfaction.

Documentation & Knowledge Sharing

Develop and maintain detailed technical documentation, including case studies and best practices, to support efficient problem-solving.

Facilitate knowledge transfer by creating user-friendly resources that enhance the technical expertise of dealers.

Training & Development

Design, update, and deliver training materials to strengthen the technical skills of the dealer network.

Organise workshops and hands-on training sessions, focusing on the latest technologies and quality standards.

Quality Management & Improvement

Collect, analyse, and report on critical quality issues, collaborating with R&D at headquarters to identify root causes and implement long-term solutions.

Drive continuous quality improvement by providing actionable feedback and aligning efforts with global quality standards.

Standardisation & Performance Review

Establish technical standards and KPIs to ensure consistent quality across the dealer network.

Review dealers’ technical management practices, promoting process optimisation and onsite improvements to enhance performance and efficiency.

Experience to succeed

Minimum of 5 years’ experience in after-sales technical support within the automotive industry.

Bachelor’s degree in a related field.

Excellent communication skills, both written and verbal.

Certification in quality management or relevant professional qualifications is desirable.

Detail-oriented with a commitment to delivering high-quality results.

Ability to work under pressure and manage multiple projects simultaneously.

Customer-focused mindset with a passion for exceeding expectations.

A proactive approach to solving problems and enhancing efficiency.

Experienced supporting a sizeable, fast-moving business.

Experience with automotive manufacturing or EVs is a bonus.

Attributes

Team player with strong leadership qualities:

• A collaborative team player with the confidence to take the lead and guide other employees when necessary.
• Ability to build and maintain strong relationships with colleagues and stakeholders.

Results-oriented and proactive:

• Highly driven and motivated to achieve results in a fast-paced, dynamic environment.
• Proactive and resourceful in identifying and addressing potential challenges.

Resilience and adaptability:

• Ability to thrive under pressure and manage competing demands effectively.

Commitment to ethical standards:

• Adherence to the highest ethical standards in all aspects of the role.

Passion for the industry:

• A genuine interest in the automotive industry and a passion for delivering the best service possible.

What we can offer you

Competitive salary

Car allowance

25 days’ annual leave plus bank holidays

Hybrid working available between base location/home

Life insurance, cycle to work scheme, and a salary sacrifice pension scheme

Health and wellbeing support, including Medicash health care scheme, Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders

Salary extras giving you discounts across various retailers (e.g supermarkets, eating out, and leisure activities)

Modern offices with access to amenities

At LEVC, whatever your role, you truly have the opportunity to join a team that helps you perform at your best.