Systems Manager

£25,750 per annum

Site based role within our Customer Contact Centre in Wath upon Dearne, Rotherham, S63 7ER, With travel to other locations

Full Time - 37.5 hours per week, Various Shifts

Who We Are

Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients. We have experienced rapid growth and are now a team of over 2000 people who spend their day helping people.

About The Role

As a member of the Contract management and IT support department, you will be responsible for ensuring all employees have the appropriate system access and ensuring assets are issued and recovered in a timely manner. You will also minimise downtime through buyer system issues resolution to provide real time resolution to all buyer system issues with escalation and tracking as necessary.

Key Responsibilities

Technical Support Triage

• To provide support to all contact centre staff with system related issues and ensure technical issues are resolved quickly.
• To escalate P1 incidents that affect service using the appropriate processes and escalation channels.
• To deliver support with the process for onboarding new starters to the business and requesting contract specific software.
  
  

Asset Management

• To work closely with HR and management teams to identify any leavers and ensure their system access is removed in line with strict processes and timelines.
• To deal with recovery of assets from leavers ensuring timely returns using the G4S IT return protocols.
• To liaise with the recruitment and onboarding teams to ensure all new starters have full working access to the appropriate systems and equipment.
  
  

Corporate Responsibility

• To ensure compliance with applicable environmental, health, safety, and other regulatory rules and regulations.
• To ensure all Health and Safety training and actions are undertaken as applicable to your area of responsibility.
• To ensure all G4S policies and standards are always observed, and that mandatory training is up to date.
  
  

Essential Criteria

• Proven experience in building and maintaining working relationships with internal and external partners.
• The ability to analyse and use data to support achievement of goals.
• Proven success in a managerial role.
• Ability to create change.
• The ability to communicate professionally both verbally and in writing.
• Ability to thrive under pressure and meet strict deadlines.
• Commercially driven with strong influencing skills.
  
  

Desirable Criteria

• Accredited or studying for ITIL.
  
  

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• Free on-site parking.
• Free tea and coffee.
• Progression, training and development catered to you.
• Charity work.
• Refer A Friend incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work- Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specialising in health and medical.
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
  
  

G4S is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at [email protected] to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.