System Support Administrator

Summary

Thanks for checking out our vacancy, we're delighted you want to learn more about Dechra!

Dechra are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2500 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business.

The Opportunity

The purpose of this role is to be the Systems Support Administrator with key responsibilities to ensure that the correct support is available for all colleagues to effectively access and use the Veeva System. This will be used across various parts of the business. This system has a number of modules which all coordinate to provide an end-to-end integrated solution which the role will help administer access and control. The role is to be affiliated to the system called Veeva.

This role is business-centric focusing on the alignment of the Veeva system and role specific requirements. On an ongoing basis this role will be responsible for ensuring compliant systems administration and service management of the various system modules.

Main Responsibilities

So, what will you be doing? This role has a broad and varied remit and the successful candidate will have responsibility for duties including:

• Administration of system operations in Veeva.
• Administration of system access and permissions.
• Assist with change and incident management activities.
• Liaise with users to resolve issues.
• Create reports based on defined requirements.
• Assist with delivering project tasks.
• Ability to work to agreed timelines and communicate in a timely manner to programme manager and programme stakeholders.
• Analyses risks and identifies issues and solutions.
• Influences others and contributes to maximising achievement.
• Responsible for own personal health and safety.

Ideal Candidate

Here at Dechra we pride ourselves on being an inclusive employer and we embrace candidates from all walks of life. We're particularly keen to hear from those who have/are:

Essential

• Database and Computer Networking Knowledge.
• Proven strong communication skills interacting with user and technical communities.
• Collaborative working approach.
• Effective technical and non-technical communicator.
• Excellent interpersonal and influencing skills.
• Data analysis and interpretation.
• Writing reports, instructions, and specifications and creating flowcharts.

Desirable

• Experience working in an IT role supporting local and remote users.

Additional Details

• Occasional travel may be required (could be international).
• Veeva systems training will be provided.
• A range of experience will be considered for this position.