Support Desk Engineer

Location:

Leicester, GB, LE19 1WY

Type of Employment: Full-time

Career Level: Professional

Job Family: Customer Services

Date posted: 27 Sept 2025

Enforcement Support Engineer

At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all.

Our Commitment:

At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too.

If we all thought the same, we would never think of anything new. That’s why we recruit great minds from all walks of life. We embrace diversity and create what’s right for the world by employing the people who live in it.

At Yunex Traffic, we recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.

We are looking for a highly motivated Support Engineer looking to become a key player and complement our existing Team. Must be a customer focussed, well organised and enthusiastic individual.

You will be the point of contact for our customers and work proactively support our range of solutions to ensure that they can do their bit in addressing local challenges with road transport and the environment whilst delivering an exceptional level of service. The role is demanding and requires a keen sense of detail and focus to achieve success.

Please note This role is not eligible for Skilled Worker visa sponsorship.

Responsibilities:

• Be the primary Engineer supporting a selection of Clients and becoming a key contact for any support issues and queries.
• Own and be responsible for providing exceptional support to our Clients and our range of bespoke enforcement solutions. Achieve this via onsite and remote working processes resolving a range of complex hardware and software issues within SLAs so that we can meet our contractual obligations.
• Work closely with the Senior Enforcement Engineers to improve incident life-cycle timing and solution efficiency and reliability.
• Assist with rollouts of software and service upgrades.
• Work with other Engineers and Sub-Contractors to plan and support on-street maintenance activities for the system safely and effectively.
  
  

Qualifications & Experience:

• Someone with a Degree, Technical Degree, training or equivalent work experience working with PC hardware and software; fault finding, diagnosing and repairing.
• Someone who is interested in learning bespoke and technical systems.
• Excellent problem-solving skills with a strong attention to detail
• Someone with a working knowledge of Microsoft Operating Systems and basic networking principles
• Someone who is proactive and result-oriented (you’ll also have a structured and hands-on approach to complex tasks).
• Someone who can work on their own or as part of a team; works well with other people and communicates effectively within the team and with clients.
• Advantageously someone with an understanding of SQL and possesses ability create queries to manipulate and retrieve data.
• Any ITIL qualifications would be beneficial
• Someone happy to travel across the UK to support customer systems. With full UK driving licence.
  
  

We offer:

• Working in a very close-knit team with high staff retention and many years of experience together.
• In-role training and access to an extensive online training platforms.
• 26 days holiday, increasing up to 29 days with long service + statutory holidays (Bank Holidays etc).
• Excellent pension, employer contributions up to 10% of pensionable salary.
• Annual, business performance-related bonus.
• Free onsite parking.
• 37.5 hour working week with flexible arrangements.
• Onsite, subsidised catering and refreshments.
• Flexible benefits to suit your personal needs.
• Investment in personal development and support to membership of professional institutions.
  
  

How do I apply?

We can only accept online applications. Click the “Apply Now” button below to submit your application.

About Us:

We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world.

We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone.

Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users.

Become a Traffic Transformer and help us to continue transforming towns and cities all over the world.

What else do I need to know?

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