Strategic Account Manager (H/F)

Our client, on of the UK's largest Travel Management Company is looking for a new Strategic Account Manager (M/F).

Job Description

The Strategic Account Manager is responsible for exceeding budgeted revenue and margin and achieving

targets set for their customers through the delivery of effective account growth, long term partnership

development, and retention plans. The account plan will include proactively identifying the continuous

improvement of commercial and revenue performance.

To be successful in this role, you will need to effectively manage external stakeholders within your allocated

UK-based portfolio, as well as internal stakeholder groups including Operations Team Managers.

A Typical Day Might Include

• Identifying and delivering customer solutions that build long term partnership resilience and retention.
• Delivering the Digital 1st strategy, for example Online Booking and Workflow Solutions.
• Investigating industry trends and customer data to identify new solutions and revenue streams.
• Targeting product mix changes that maximise on contract spend and new revenue streams.
• Active engagement with bookers and service users across the customer organisation that have incremental spend and deliver the Digital 1st strategy.
• Reviewing the customer profitability to identify opportunities for continuous improvement.
• Partnering with either Service, Tech, Operations or Finance teams to deliver continuous improvement of the commercial impact of the customer on the wider business.
• Developing and implementing action plans for improvement, tracking results and performance as part of your peer reviews.
  
  

This is not an exhaustive list of duties, and the post-holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed to meet business needs.

Profile / Requirements

• Ability to understand customer needs and finding and tailor solutions to meet those needs.
• Commercially focused and looking to lead success across a substantial portfolio of customers.
• Focused on solutions with a direct commercial benefit to the company and your performance.
• Thrive in developing long-term sustainable partnerships that customers can clearly see benefit them.
• Consultative selling and strategic sales experience.
• Ability to think strategically and apply strategies that ensure KPIs are exceeded.
• Getting a buzz from delivering collaborative solutions and working cross functionally with peers.
• Highly organised and structured, can develop a clear action plan and drive to conclusion.
• Fact oriented – ability to test assumptions with data and facts.
• Ability to build credibility and influence others including being able to manage senior customers.
• Deep understanding of the travel tech landscape and how we use technology.
• A willingness to learn and try new things.
• Highly analytical and data driven.
• Experience in collaboration with and coaching others to continuously improve performance.
  
  

Desirable

• Experience of working across cultures and with remote teams.
• Travel industry experience in a similar role.
• Previous public sector experience in a similar role.
• Foreign language skills (French, German, Italian, Dutch).
  
  

This post is subject to receipt of satisfactory references and a right to work in the UK.